Jennifer Lyons Email & Phone Number

Leeds, United Kingdom

My main responsibility within the role is to manage, develop and strengthen relationships with the existing customers who have vehicles on financial agreements with Sytner Group. Building up strong rapport and then when the time is right for the customer ask them if they would be interested in upgrading their vehicle. It is then my task to guide the customer through the sales process to make sure we “get it right and make it special”This is a very results driven environment, the dealership… Show more My main responsibility within the role is to manage, develop and strengthen relationships with the existing customers who have vehicles on financial agreements with Sytner Group. Building up strong rapport and then when the time is right for the customer ask them if they would be interested in upgrading their vehicle. It is then my task to guide the customer through the sales process to make sure we “get it right and make it special”This is a very results driven environment, the dealership have targets to hit for renewing both New and Used sales and we track against this constantly to ensure we are meeting target. Since I have joined the team they have consistently exceeded their targets. Show less

Leeds

The decision has been made to move operations to a singular office in the Hook area and I have decided to decline the offer of relocation and use this as a opportunity to take the next step to a Team Leader role. I am looking for a company where I can flourish and really make a difference. Alongside my current job role I am helping to compile training materials and walkthroughs to assist with the transition. I have also volunteered to help with training the new starters in Hook.

Leeds, United Kingdom

Started within Alphabet as a Purchasing Administrator, increased the efficiency of the filing system and cleared a backlog of over 500 vehicle order files. Promoted to Purchasing Coordinator involving managing the vehicles from order until delivery and building rapport with the dealer network, to further understand the business joined the Driver Support Team, the first point of contact for Drivers in need of assistance. Efficiently handle complaints that drivers have ensuring that full… Show more Started within Alphabet as a Purchasing Administrator, increased the efficiency of the filing system and cleared a backlog of over 500 vehicle order files. Promoted to Purchasing Coordinator involving managing the vehicles from order until delivery and building rapport with the dealer network, to further understand the business joined the Driver Support Team, the first point of contact for Drivers in need of assistance. Efficiently handle complaints that drivers have ensuring that full investigations are always done and preventative measure put in place where necessary. Step up to lead the team in the absence of superiors and a point of contact for all areas of the business due to growing knowledge and approachable nature. Show less

Leeds, United Kingdom

Topshop deliver catwalk fashion to the high street and are a brand who offer premium customer service. Involved in several projects at Topshop and worked in all areas of the business. Enjoyed developing and empowering people and the creative elements of the role. Key Responsibilities: • Staff rotas on a weekly and daily basis.• Producing KPI’s and making business decisions based on these.• Coaching and developing the staff to be their best and managing performance where… Show more Topshop deliver catwalk fashion to the high street and are a brand who offer premium customer service. Involved in several projects at Topshop and worked in all areas of the business. Enjoyed developing and empowering people and the creative elements of the role. Key Responsibilities: • Staff rotas on a weekly and daily basis.• Producing KPI’s and making business decisions based on these.• Coaching and developing the staff to be their best and managing performance where necessary; heavily involved with recruitment and training.• Involved in high level visits that involved talking through the reasons we felt our store was one of the best (successfully won store of the year, always in the finals from 2008-2011) • Managing the launching, layout and staffing of several big events, a difficult task due to the volume of stock movement and staff management during a short time frame. • Graduates on the management training programme shadowed me due to my high level of knowledge across the business and time spent in all departments. • Dealt with conflicts due to refunds or issues within the store on a face to face basis. Show less

Ilm Level 3, Management, Level 3

I am currently working thought this course with an expected completion date of August 2015.

Education record