Jennifer M. Email & Phone Number

Redwood City, California

Redwood City, California

• Manage a team of 130 agents during the high season and 60+ during the low season
• Develop team building activities and provides continuous coaching and training
• Works closely with HR to develop hiring practices and standards, in compliance with equal opportunity employment, company needs, salary and budgets
• Partners with Supervisors and Department Leads to ensure clear communication and program standards are consistent and fair
• Conducts Employee Performance reviews

Redwood City, California

• Traveled to Ireland during the expansion of our support team, to interview, hire and train new employees.
• Displays admirable verbal and written communication skills by providing daily Partner and Community support
• Mediate and resolve an average of 50 Partner concerns daily in a diplomatic and timely manner proving a record of excellent time-management and organizational skills
• Manage large projects implemented for the betterment of the Customer Service Team.

Redwood City, California

• Assumed extra responsibilities and exhibited self-directed initiative by developing a two week training manual that covered all aspects needed as a new hire
• Demonstrated extensive knowledge and experience with principles and practices by creating and providing a manual for trainers to follow while preparing for new hires
• Combined positive attitude and flexibility to display effective leadership and presentation skills, training 40+ seasonal new-hires, over 35% of which were offered permanent positions

San Jose, California

• Promote Zazzle’s “Delight Philosophy” by providing exceptional customer service, and support for the company’s 100% customer satisfaction guarantee.
• Assisting customers in creating products online, finalizing their orders, processing returns and solving technical inquiries.
• Handled anywhere from 80-100 phone calls and emails daily

Fremont, California

• Customer Service Supervisor
• Demonstrated extensive knowledge and experience with principles and practices by creating and providing a manual for trainers to follow while preparing for new hires
• Processed special orders and resolved escalated issues
• Processed cash and credit sales transactions and returns transactions daily
• General office duties: fax, multi line phone, copy and create reports.

Newark