Jennifer M. Smith Email and Phone Number

Provide exceptional personalized service and recognition to American Airlines ConciergeKey customers.Solve customer problems in accordance with the guidelines of established policies/procedures taking escalation when necessary.Utilize compensation tools when applicable to resolve customer complaints and service failures. Exhibit excellent communication and listening skills, including good judgement and rapport. Perform any other duties or assignments including backup calls due to operational needs.

Provide customer service to status tiered AAdvantage Award Customers - business and leisure with International Travel plans. Assist with planning and routing with detailed itineraries for travel.

Create pleasant travel experiences for our customers - domestic and international plans. Troubleshoot problems due to cancellations and other unforeseen situations with rebooking and rerouting to ensure safe travel to their final destinations.

Assists teachers in elementary, middle and high schools during their absences Assists faculty at designated schools with supervision during morning and afternoon activities

Strategic marketing and planning for businesses seeking to increase their messaging to consumers in the Dallas/Ft. Worth community. Prospect new businesses utilizing CRM marketing tools including Salesforce

Strategic Marketing Expert in OOH Media for Miami/Broward counties targeting businesses to increase visibility, imaging, branding and revenueCreated targeting messaging for both digital and stand alone OOH products

Targeting Fortune 500 companies seeking to increase their visibility with profitable partnerships with local entrepreneurs.Building relationships with local community leaders who are seeking opportunities to grow and expand

Developed relationships with local churches to assist with strategic and out of the box ideas to increase membership Created opportunities for non-profit organizations to host radio shows with gospel formatDeveloped strategic campaigns for radio and digital marketing platforms

•Developed and implemented marketing campaigns for new and existing clients.•Identify and analyze problems, plan tasks and solutions for clients.•Collaborate across multiple departments to coordinate on time delivery of projects and promote customer satisfaction•Responsible for generating new business for five (5) different formats.•Secure new business through cold calling and business analysis.•Manage customers which I provide marketing information and customer service.•Maintain and manage monthly billing report for all accounts

•Responsible for customized sponsorships and generating sales for national education tour.•Create corporate partnerships and outreach opportunities for Fortune 500 companies.•Administrator of exhibitor/vendor sales department for seven (7) markets.•Manage sponsor/exhibitor/vendor sales staff.•Manage aging report for all sponsors/exhibitor/vendor sales.•Identify and analyze problems, plan tasks and solutions.•Provide guidance to team on development, performance, and productivity issues.•Provide ongoing support to end users, including but not limited to attendees and vendors. •Comprehensive understanding of vendor and exhibitor related items.

Accountable for full service event marketing company specializing in retail, new product launches, collegiate marketing and customized sponsorships.Primary responsibilities included managing the collegiate marketing program in Northern and Southern California and ArizonaPlanned and created recruitment ads for staffing utilizing local newspapers, digital marketing, and print.Coordinated all posters placement on campuses with the student center managers at the local colleges and universities in the Western Region. Created a comprehensive database for sourcing various events including festivals, fairs, and concerts on campuses.Created a post event evaluation summary feedback form which was used to review all events for managers and team membersMotivated team members and facilitated team meetings. Cultivated and reinforced appropriate group values, competencies and objectives.Extensive customer relation experience with advanced problem resolution skills.

Accountable for selling and determining the needs of this full service marketing company specializing in producing special events across the United States.Responsible for creating marketing campaigns for clients including car dealerships, loan companies, local city government, and church organization.Created effective marketing campaigns for clients utilizing various media including radio, TV, print, digital and guerilla marketing that increased their business and visibility in the community and among their competitors.Secured sponsorships for special events produced in-house for major venues across the United StatesAccomplished duties included stage managing of various special events for audiences of 20,000 plus.

Generated new business for oldies format station targeting Adults 25+Created profitable solutions utilizing customer focused marketing strategies for businesses.Implemented non-traditional marketing and promotional opportunities for clients increasing visibility and revenue.Secured new business through cold calling and business analysis.Exceeded sales by 30 percent for several quarters.