Jenn Macmullin Email & Phone Number

Nova Scotia, Canada

Nelson, British Columbia, Canada

Nelson, Bc

Provided excellent customer service to customers globally, by phone and by email handling customer accounts. Handled customer requests, billing, outstanding payments, complaints and updated account information. Provided daily support to all customer service staff, technical and admin staff trouble shooting, problem solving; while handling a large number of my own customer accounts and troubleshooting the database. Assisted with interviewing, hiring and training new staff. Created training materials and new processes and revised them as necessary.Assisted in tasks while staff were away. Fielding technical issues in our Infusionsoft database.Working with company technical support as well as with Infusionsoft support on issues as they come up in the database, and developing new processes with IT. (In the database as well as what customers see on their online accounts).Regularly checking for database errors, customer service errors which were corrected worked with staff to correct errors. Updating database information as needed. Attended weekly core meetings with admin team.Proficient in Infusionsoft (Customer Service Management software).Proficient in Microsoft Office Working knowledge of One Drive, Sugar Sync and Drop BoxWorked with company meeting and messaging programs: Zoom, Team Viewer, Go to Meeting, Skype, Vsee, Slack, and WhatsApp.

Nelson, Bc

I provided home, vacation rental, office cleaning and organizing services. Services included cleaning with natural cleaners, decluttering, downsizing, paper management, creating filing systems, sorting all receipts for tax preparation, assisted in preparing homes for sale, moving and garage sales.

Nelson, Bc

I sorted and assessed an extremely large volume of documents to develop new filing systems for easy access. I developed an improved paper filing system as well as designed an electronic filing system for documents of current importance and relevance to the organization. This was a short contract.

Nelson, Bc

Canning, Ns

Cold Lake, Ab

The Annapolis Valley, Ns

I created a community inspirational health and wellness newsletter, promoting and educating the public on complementary health practices through articles by the practitioners. This publication also provided a listing of personal and professional growth seminars and workshops going on. It was distributed throughout several communities within the Annapolis Valley in Nova Scotia. I wore many hats to put together this publication each month, speaking with local practitioners to write articles, acquiring advertising, writing my own editorial column, being up to date on local seminars and workshops and all distribution..

Lawrencetown, Nova Scotia

Created and distributed all advertising for the Women in Business Series for the Women's Resource Centre.

Kings County Ns

I provided personal care, housekeeping, meal preparation, respite care, transportation and errands to clients. I cared for individuals within their homes or a family members home with chronic illness, disabilities, recovering from surgery, as well as individuals who were palliative. I was required to write progress reports on my clients, describing any changes in their condition or anything that I considered a safety concern. Communication, confidentially and professionalism were held to the most importance.

Transformational Life Coaching Certification

Medical Office Specialist Diploma, Medical Office Assistant/Specialist

Courses - Introduction To Creating Wordpress Web Sites And Administrative Assistant Fundamentals

Computer Essentials

Home Support Training Program