Jennifer Mann Email & Phone Number

CDK Global is a leader in DMS (Dealer Management Systems) with an emphasis on customer service, e-commerce and integrated solutions for the future success of dealerships.

Reported to the General Manager of North America. Worked with the established customer base in the mining industry within the North American region. Ensured the success of 3D-P solutions while maintaining a positive working relationship and up sell and cross sell when opportunities were discovered.Responsible for all client communications and conflict resolutions ensuring client expectations are met. Utilized strong communication skills to understand the clients goals and bring them to the team to address any opportunities and concerns.

Established and maintained relationships with 250 assigned accounts under the Small and Medium Business umbrella. Built trust by asking questions and gaining a greater understanding of each company, how their business operates and finding areas which could use improvement by way of Telus’ technologies.Determined appropriate solutions and provided a call to action with a strong ROI and business case.Engaged internal and external resources.Participated in product trainings such as Phone Systems, Managed IT Services, Wireless Solutions, Call Centres, Internet, Telus TV, etc.

Manage and Grow Existing Global Accounts.

Performed a variety of roles within the Bell brand. Started in the organization as a Sales Associate, then worked as a Sales Representative to Channel partners, later Managing Dealers and Implementing Sales Programs to increase the B2B portfolio. Lastly worked with Independent Dealers in Southern Alberta via various programs, marketing and investments to drive business.