Jennifer Mann Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Oakville

• Design and test cases based upon system/business design specifications• Validate test results and verify all bug fixes meet the expected results• Perform test execution for both functional and regression test phases with a high degree of accuracy• Report and analyze failures, assist the developers in determining the root cause and perform re-test upon the delivery of the fix• Logging, tracking and updating defects in JIRA (Bug Tracking Software)• Recommend process improvements where appropriate• Liaise with the Business Analyst, Project Coordinator and Client Services during client testing• Testing multi-language websites across several browsers• Providing production support • Updating the database to prepare for testing• Using Developer Tools to investigate styling issues and debugging script errors• Assist developers with HTML/CSS fixes

• Design and develop test cases based upon system/business design specifications • Design, develop, review and update software test cases for several applications• Maintain regression test cases as required based on new functionality • Validate test results and verify all modifications and/or defect fixes meet the expected results• Document detailed test results and attach test cases in Quality Center• Prepare detailed test data in the QA Test Environment required for the execution of test cases• Perform test execution for both functional and regression test phases with a high degree of accuracy• Report and analyze failures, assist the developers in determining the root cause and perform re-test upon the delivery of the fix• Log, track and update defects in Quality Center and Team Track (Bug Tracking Software)• Recommend process improvements where appropriate• Manual processing of Batch Jobs in UNIX• Test the Radio Frequency (RF) Gun used in Warehouse Operations. Tested new/updated functionality via Telnet Emulator.• Test Electronic Data interface (EDI), 940, 945, 850, 856, 855, 943, 944, 846/941/852, 832, 101, 947, 832, 820/823 transaction sets, both internally and externally with clients• Liaise with the EDI team, Operations and the Client Representatives during client testing• Perform disaster recovery and sanity testing• Create and execute SQL queries to select, create, and update data in the Oracle database to prepare test data or validate test results.• Provide production support for Canada and US after Release and Client Go Live• Subject Matter Expert for the Order to Cash portion of OMS (Order Management System)

• Monitor orders in OMS (Order Management System)• Process pharmaceutical orders, including narcotics, via telephone, fax and computer• Receive and investigate customer issues and inquiries• Log customer issues and inquiries in Magic and provide a resolution to the Client• Track lost shipments and courier/carrier orders• Inventory tracing in OMS (Order Management System) and WMS (Warehouse Management System)• Manage contracts, provided by clients, in OMS (Order Management System)• Releasing of quarantined and/or reserved product• Process client reports in RMS (Report Management System)• Collect raw data to create individual KPI reports and presentations for all clients at the branch, to be reviewed by each client directly• CODA (Accounts Receivables)

• Answer phones• File paperwork• Data entry including entering destruction orders in OMS (Order Management System) for CPDN (Canadian Pharmaceutical Distribution Network) manufacturers• Organizing incoming and outgoing mail

Quality Assurance Software Tester

• Methodologies and strategies of software testing • Hands-on software testing • Automated testing tools

Computer Science

• C Programming • Networking and Hardware • Web Design (HTML) • Database Fundamentals (SQL)

Ontario Secondary School Diploma