Jennifer Marsh Email & Phone Number

Collections on outstanding medical bills and setup suitable payment arrangements per company standard. Explain eob to patients.

Summerville

Supervised, trained, and scheduled a staff of 14 managers and assistants for 9 branch stores, Conducted onsite store audits to ensure that company policies and procedures were being properly implementedAuthorized the write-off of uncollectable accounts and loan approvals for new or existing customersResponsible for all aspects of skip tracing, repossession, and legal collectionsConducted monthly management meetings to establish and review store objectives and goals

North Charleston, Sc

Responsible for collecting on delinquent accounts and upselling new services,Explained billing options, reviewed charges, and adjusted services to meet customers’ financial need

Summerville, Sc

Responsible for collecting auto loans, producing daily reports, maintaining cash drawer and training new staffMaintained fewer than 8% delinquency on a monthly basisAssisted Branch Manager in all phases of loans, collections, and marketingHandled all aspects of skip tracing, repossession, and legal collections

Jacksonville, Fl

Earned two promotions during time with company Pre-screened potential customers and counseled new customers regarding all aspects of debt reliefMaintained and tracked Funds Available spreadsheet daily, Power of Attorney database, audited filesNegotiated settlements between clients and customers and tracked to ensure receipt of payment Trained new reps, maintained attendance logs, and monitored activities of 15-20 reps to ensure compliance with FDCPA and FCC regulations

Jacksonville, Fl

Earned three promotions during time with company Collected 1st and 3rd party collections, skip traced debtorsHandled incoming and outgoing collection callsTook over “special needs” calls for other collectorsEnsured the client’s budget and collections goals were met.Trained incoming collections repsMoved To Florida Office September 2001

Associates In Applied Science, Medical Insurance Coding Specialist/Coder

General Studies