• Attending to Resident needs and issues as they arise; communicating with appropriate departments to ensure a timely response/resolution• Politely and promptly answer telephone calls• Manage and direct all incoming calls to appropriate personnel. Screen calls as required and follow established procedures in responses and relaying of information• Follow up on resident issues with Resident to ensure customer satisfaction• Respond appropriately and according to protocol to the Emergency Alert Pendant System • Support a friendly, hospitable and welcoming environment for all residents and their families upon their arrival at Community• Support a friendly, team-spirited working environment with employees.• Maintain confidentiality of Resident Information• Assist in the reservation of Guest Suites; coordinate with proper departments• Schedule Doctor’s visits and other events upon Resident request• Communicate Resident billing information to Accounting personnel on a monthly basis• Maintain any assigned manuals on a timely basis• Communicate all concerns or observations of Residents to proper department manager

• Responsible for operation of a 90 apartment Assisted Living community with an additional 18 bed of specialized dementia care• Collaborated with all disciplinary team members to coordinate every aspect of Resident care• Managed an outstanding team by providing regular feedback and motivation through training and leading by example. • Maintained education requirements for all staff (including self), as required by state regulations • Developed and maintained effective relationships with Residents, family members and co-workers• Addresses all issues and/or concerns of Resident's family members and ensure prompt resolutions for overall family satisfaction• Responsible for overall safety of Residents and the facility• Maintains high staff morale and fosters a supportive work environment• Prepared and managed the operational budget

• Administrative duties included, but were not limited to: • Greeting visitors • Ordering business cards and collateral material for Sales department• Answering telephones • Routing all incoming mail and fax correspondence to appropriate team member or Resident• Ordered office supplies while consistently remaining under budget• Liaison between 300 Independent and Assisted Living Residents and Executive Director• Assisted Marketing Manager with touring prospective client, entering client notes into data base and creating mailings• Supported Activities Department with creation of Monthly Activity Calendar for over 200 Independent Living residents• Implemented and maintained social networking for community• Prepared and distributed bi-monthly reports for Odd Fellows Home of California Board of Director meetings• Supervisor for Reception and Transportation departments• Secretary for employee safety committee for ten years

• Sole responsibility for the department’s warehouse inventory levels• React to sales trends and seasonality in order to maintain a fresh flow of merchandise• Involved with the contacting of vendors and warehouse support personnel in order to guarantee delivery of late or critical shipments• Helped maintain the integrity of the database• Involved in all the stages of ad preparation