Jennifer Mayne Email and Phone Number
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Licensed Real Estate Agent and Home-based Family Business Owner; with a demonstrated history working in the financial services industry as a Senior Manager. Skilled in Call Center Management , Operations Management, Business Process Optimization, Communications, and Customer Relationship Management. Strong operations professional with 25+ years practical experience.
Utah Key Real Estate
View- Website:
- utahkeyrealestate.com
- Employees:
- 57
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RealtorUtah Key Real Estate Jun 2018 - Present
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Home-Based Business OwnerLetter Jacket Emporium Dec 2014 - Present
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Senior Manager, Global Optimization And Call ManagementAmerican Express Apr 2016 - Aug 2017Greater Salt Lake City AreaLeader of the HBS Site Management Team, a team of 13 professionals responsible for performance execution, workforce management, strategic planning and scheduling for Home Based Servicing Customer Care Professionals in the Customer Experience Network, roughly 700 Customer Care Professionals located across the US. -
Relationship ManagerAmerican Express Aug 2012 - Apr 2016Greater Salt Lake City Area-Design and implement servicing processes for new or existing products within Global Prepaid.-Lead Relationship Manager responsible for servicing process design, policy & procedure documentation and operational readiness for multiple product implementations and partnerships.
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Operations ManagerAmerican Express Nov 2008 - Aug 2012- Strategic leader of an inbound phone servicing team ranging from 12-75 Servicing Agents- Responsible for end to end servicing operations including customer escalations, seller & retail partner support, order processing, technical troubleshooting related to on-line self servicing and product issues, and BETA testing of new products and servicing processes in a Test Kitchen environment. - Transformed the servicing strategy for the SLC Servicing Team standardizing performance expectations, developing goals and scorecards/site level reporting that measured contribution to business results at an individual level; creating a champion challenger environment among the workforce and driving engagement to achieve improved results month over month.
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Operations Enablement Project SpecialistAmerican Express Jan 2005 - Nov 2008- Operations lead driving the successful implementation of the Buy-Online Redesign Project, enabling alternative address and higher order limits for Corporate Customers. Buy-Online Orders totaled $72M during the Holiday and $208M Full Year, 30% growth over the previous year with 23.4K orders shipped using the alternative address capability. - Developed an in-bound phone "offline sales" strategy for Corporate Buyers that could not be serviced online. Sales through the offline team contributed to 28% of the total sales captured in the Corporate Direct Channel.- Implemented more than 75 Prepaid Product projects; responsible for project management, documenting requirements, developing use cases, conducting user acceptance testing, seller certifications and troubleshooting product/process defects. As well as designing operational processes, procedure writing and developing the training strategy for servicing resources.
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Team LeaderAmerican Express Apr 2000 - Jan 2005- Lead multiple inbound phone and back-office servicing teams within the Travelers Cheques & Prepaid Services group supporting the reconciliation of selling partner accounts in international markets across the UK & Europe, global refund processing, order processing, Travel Funds Direct, and Corporate Travelers Cheques, a joint venture with Corporate Services.- Strategically led account reconciliation activities including ledger monitoring, financial reconciliation and monetary transactions for partner accounts. - Delivered strong business results under stringent performance targets; managing the performance of teams ranging in size from 3-20 direct reports
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Sr. Customer Service AssociateAmerican Express Jun 1995 - Apr 2000
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Customer Service AssociateAmerican Express Jul 1990 - Jun 1995
Jennifer Mayne Skills
Jennifer Mayne Education Details
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General Studies -
West Jordan High School
Frequently Asked Questions about Jennifer Mayne
What company does Jennifer Mayne work for?
Jennifer Mayne works for Utah Key Real Estate
What is Jennifer Mayne's role at the current company?
Jennifer Mayne's current role is REALTOR® and proven Business Leader with 25+ years experience in Relationship Management, Customer Service, Call Center Management, Product and Process Design & Development.
What is Jennifer Mayne's email address?
Jennifer Mayne's email address is je****@****ess.com
What is Jennifer Mayne's direct phone number?
Jennifer Mayne's direct phone number is +180171*****
What schools did Jennifer Mayne attend?
Jennifer Mayne attended Salt Lake Community College, West Jordan High School.
What skills is Jennifer Mayne known for?
Jennifer Mayne has skills like Performance Management, People Development, Operations Management, Operational Excellence, Communication, Project Management, Business Process Design, Process Improvement, Customer Care, Six Sigma, Business Process, Customer Service.
Who are Jennifer Mayne's colleagues?
Jennifer Mayne's colleagues are Sean Macleod, Cheryl Acker Heather Nelson, Scott Pirraglio, Mario Moser, Fabiola Saavedra, Alejandro Plaza, Noelia Pirovano.
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Jennifer Mayne
Gaming Compliance And Responsible Gambling Project Manager At San Manuel Band Of Mission IndiansHighland, Ca3sanmanuel-nsn.gov, sanmanuel-nsn.gov, sanmanuel.com -
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Jennifer Mayne
Springboro, Oh1dorothylane.com -
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