Jennifer Mccarthy Email & Phone Number

South Jordan, Utah

Provides a range of administrative support to the global Original Equipment Manufacturer (OEM) Sales Division, supporting all levels of staff including the executive vice president and vice president of sales, sales development managers, engineering, marketing and customer service.• Manages day-to-day administrative operations including composing and distributing correspondence, receiving and directing telephone calls, meeting and greeting clients and visitors and mail handling.•… Show more Provides a range of administrative support to the global Original Equipment Manufacturer (OEM) Sales Division, supporting all levels of staff including the executive vice president and vice president of sales, sales development managers, engineering, marketing and customer service.• Manages day-to-day administrative operations including composing and distributing correspondence, receiving and directing telephone calls, meeting and greeting clients and visitors and mail handling.• Oversees calendars and travel itineraries, expense processing, monitors and maintains office supplies and asset records. • Plans and executes staff meetings, external auditor meetings, trade shows and sales conferences which includes room reservations and set-up, preparation of agendas, catering, procurement of goods and services, travel arrangements, etc.• Handles the processing of divisional marketing expenses which includes collaborating with marketing, procurement, accounts payable and external vendors.• Responsible for time data entry and approval of employee time sheets.• Investigates problems and serves as a resource for general inquiries and policy questions.• Maintains confidentiality and rapport with leadership and develops team relationships. Show less

South Jordan, Utah

Provided administrative support for the employment and recruiting function of Human Resources.• Supported the recruiting function by posting jobs, reviewing applicants, scheduling interviews and handling applicable data changes in the Human Resource applicant tracking system (ATS).• Coordinated on-boarding processes, including timely completion of pre-employment background and drug testing requirements and new hire paperwork.• Provided customer service to new employees, current… Show more Provided administrative support for the employment and recruiting function of Human Resources.• Supported the recruiting function by posting jobs, reviewing applicants, scheduling interviews and handling applicable data changes in the Human Resource applicant tracking system (ATS).• Coordinated on-boarding processes, including timely completion of pre-employment background and drug testing requirements and new hire paperwork.• Provided customer service to new employees, current employees and hiring manager inquiries.• Answered and/or routed calls to appropriate recruiters.• Prepared materials needed by human resource managers for appointments, conferences, correspondence and meetings. Show less

Greater Salt Lake City Area

Provided administrative support within the Global Risk & Compliance Business Unit, which included supporting multiple teams (Independent Compliance Testing & Anti-Money Laundering/Bank Secrecy Act), exempt professionals ranging from analysts to vice presidents and head counts ranging from 45-86 employees across multiple time zones. Responsibilities included:• Received incoming calls, emails and correspondence and respond accordingly• Managed leadership calendars• Coordinated… Show more Provided administrative support within the Global Risk & Compliance Business Unit, which included supporting multiple teams (Independent Compliance Testing & Anti-Money Laundering/Bank Secrecy Act), exempt professionals ranging from analysts to vice presidents and head counts ranging from 45-86 employees across multiple time zones. Responsibilities included:• Received incoming calls, emails and correspondence and respond accordingly• Managed leadership calendars• Coordinated travel arrangements including flights, hotel, ground transportation and passports/visas • Processed monthly expense reports• Prepared and retain documents• Prepared and cascaded office communications• Coordinated and executed high-profile visits and events• Oversaw the on and off-boarding of newly hired or terminated employees• Procured office supplies, including invoice and payment processing oversight• Supervised team assets which included depreciation tracking, procurement of replacement equipment, submission of IT service tickets for installation of new equipment and disposal of old equipment• Coordinated agendas, conference room reservations, A/V conferencing, catering etc. for meetings, training, town halls, interviews etc.• Oversaw office real estate for employees, including desk and telephone moves• Managed payroll processing and affiliated payroll inquiries• Sent received, sorted and distribute mail• Prepare and maintain organizational charts, contact lists and email distribution lists• Maintained employee corporate card and conference line accounts• Assisted with ad-hoc facilities/maintenance requests• Assisted with maintenance oversight and inquires related to office equipment including printers, copies, scanners, fax, phones etc. • Acted as a liaison or source of information for employees Show less

Greater Salt Lake City Area

Assisted in providing project management oversight to meet quality, schedule, milestone and budget commitments. Facilitated managing project expectations, risk and changes. Offered assistance with issue identification and resolution. Ensured the project team followed methodology and met deliverables. Responsibilities included:• Supported the HR Global Corporate Technology PMO for both HR large initiatives and small enhancements; responsibilities included prioritizing key initiatives… Show more Assisted in providing project management oversight to meet quality, schedule, milestone and budget commitments. Facilitated managing project expectations, risk and changes. Offered assistance with issue identification and resolution. Ensured the project team followed methodology and met deliverables. Responsibilities included:• Supported the HR Global Corporate Technology PMO for both HR large initiatives and small enhancements; responsibilities included prioritizing key initiatives, managing resource allocation, oversight of HR technologies vendor budget and monthly metrics reporting• Oversaw the HR Engagement process (project initiation) and monitored the progress of project requests through implementation; responsibilities included identifying the correct technology partners needed to fulfill the requests, obtaining high level sizing estimates, securing internal HR and/or other Business Unit funding, coordinating the assignment of work to available technology resources and monitoring/adjusting the project’s prioritization amongst other requests in queue• Ensured work did not idle for extended periods of time and kept work progressing forward; responsibilities included corresponding with various parties (i.e. – the customer, Compliance, technology providers, Project Managers etc.) to identify project statuses, next steps and ensure assignments were actioned accordingly• Responsible for the E2E oversight of HR Engagement operational requests that did not require technical development• Responsible for the monthly vendor invoice reconciliation and re-classification of project expenses to the correct project funding Business Unit• Provided monthly reporting on HR Engagement volumes and outputs then drew conclusions on trends Show less

Greater Salt Lake City Area

Provided administrative support across two Business Units (Travelers Cheque/Prepaid Operations & Human Resources), within five departments (Selling Outlet Support Services, Item Processing, Strategic Operations, Human Resources Service Capability-Six Sigma & Global Cheque Operations), supporting all levels of staff ranging from Associates to Vice Presidents, with head counts ranging from 20-200 employees worldwide. Responsibilities included:• Received incoming calls, emails and… Show more Provided administrative support across two Business Units (Travelers Cheque/Prepaid Operations & Human Resources), within five departments (Selling Outlet Support Services, Item Processing, Strategic Operations, Human Resources Service Capability-Six Sigma & Global Cheque Operations), supporting all levels of staff ranging from Associates to Vice Presidents, with head counts ranging from 20-200 employees worldwide. Responsibilities included:• Received incoming calls, emails and correspondence and responded accordingly• Managed leadership calendars• Coordinated travel arrangements including flights, hotel, ground transportation and passports/visas • Processed monthly expense reports• Document preparation and retention• Prepared and cascaded office communications• Coordinated team building activities• Managed department Reward & Recognition programs• Procured office supplies, including invoice and payment processing oversight• Coordinated agendas, conference room reservations, A/V conferencing, catering etc. for meetings, trainings, town halls etc. • Oversaw office real estate for employees, including desk and telephone moves• Managed payroll processing and affiliated payroll inquiries• Sent, received, sorted and distributed mail• Prepared and maintained organizational charts, contact lists and email distribution lists• Maintained employee corporate card and conference line accounts• Assisted with ad-hoc facilities/maintenance requests• Assisted with maintenance oversight and inquires related to office equipment including printers, copies, scanners, fax, phones etc. • Acted as a liaison or source of information for employees• Facilitated training Show less

Greater Salt Lake City Area

Managed accounts for Travelers Cheque Selling Outlets Worldwide and was responsible for all operational aspects of the relationship, including analyzing exception causes, identifying exception trends and overall customer group positions, recommending and implementing problem resolutions and minimizing any write-off losses on customer accounts of reconciling exceptions. Responsibilities included:• Reviewed and analyzed various accounts to locate possible offsets and reconciled… Show more Managed accounts for Travelers Cheque Selling Outlets Worldwide and was responsible for all operational aspects of the relationship, including analyzing exception causes, identifying exception trends and overall customer group positions, recommending and implementing problem resolutions and minimizing any write-off losses on customer accounts of reconciling exceptions. Responsibilities included:• Reviewed and analyzed various accounts to locate possible offsets and reconciled outstanding exceptions• Prepared monthly account position reports on German bank accounts; reports outlined either debt collection or addressed chronic exception problems• For two consecutive years, efforts yielded the top goal rating for reducing the department write-off and the top team rating for bank account reconciliation• Assumed temporary assignments including training two newly hired employees for the France and UK Teams; took on expanded account responsibility for the Switzerland bank accounts, while still managing the German bank account portfolio Show less

Greater Salt Lake City Area

Supported the Sales Force in efforts to promote Incentive Service’s award access products. Responsibilities included:• Initiated prospect calling to uncover new business and grow sales territories• Created and maintained sales territory databases• Prepared and executed direct mail efforts for sales campaigns• Answered telephone inquiries and provided general information to callers concerning products and services• Read and provided literature to aide Sales… Show more Supported the Sales Force in efforts to promote Incentive Service’s award access products. Responsibilities included:• Initiated prospect calling to uncover new business and grow sales territories• Created and maintained sales territory databases• Prepared and executed direct mail efforts for sales campaigns• Answered telephone inquiries and provided general information to callers concerning products and services• Read and provided literature to aide Sales Representatives in personal and career development• Assisted in the coordination and facilitation of meetings, sales conferences and trade shows• Procurement and distribution of sales collateral material Show less

Greater Salt Lake City Area

Successfully collected funds due to American Express, while reducing the risk of loss to the Shareholder and retaining repeat buyers, by providing quality customer service. Responsibilities included:• Initiated outbound collection calls and sent follow up requests to Corporations, regarding past due accounts• Collaborated with members of the Sales Force to implement better billing practices for large volume accounts; end results improved and/or reduced telephone collection… Show more Successfully collected funds due to American Express, while reducing the risk of loss to the Shareholder and retaining repeat buyers, by providing quality customer service. Responsibilities included:• Initiated outbound collection calls and sent follow up requests to Corporations, regarding past due accounts• Collaborated with members of the Sales Force to implement better billing practices for large volume accounts; end results improved and/or reduced telephone collection efforts• Reviewed and analyzed various accounts to locate possible offsets and reconciled outstanding exceptions; efforts resulted in reducing year-end write offs• Identified and resolved issues surrounding collection, systems and process problems• Investigated incoming payments and ordering history to reduce fraudulent activity Show less