Jennifer Mccarthy Email & Phone Number

Gilbert, Az (Teleworker)

Defined global partner investment strategy to simplify and standardize investments worldwide, implemented maximum compensation levels and a new governance model to provide oversight and accountability.Executed a robust Management of Change plan to support market sales and category teams adopt the new investment framework.Innovated partner programs to drive online and instore behavioral capabilities that optimize the customer experience and promote HP Supplies priorities to achieve revenue and share goals.Received a 2021 Amaze Award honoring individual employees who have made amazing contributions at HP in both business impact and culture.

Gilbert, Az (Teleworker)

Stabilized supplies revenue, growing supplies share, and achieving profit goals through Canon program utilization. Financial contribution has increased by 65% in the last three years and the programs are associated with over $1.5B in supplies revenue annually and contributing +7pp to supplies gross margin annually. Managed a growth initiative to win back supplies share in indirect Managed Print Services which represented a $1.3B recapture opportunity, reduce the operating cost per page, and simplify program requirements to improve the customer experience. Program delivered a 50% share gain improvement in the two years since its inception.Negotiated business agreements, operating models, and procedures with strategic Print Partner to increase utilization and improve efficiency.Awarded Culture Trailblazer for modeling behaviors that support building a winning culture and growth mindset.

Gilbert, Az (Teleworker)

Contributed +2pp of margin by operationalizing a strategic program that secured $102M in partner funding that enabled sales to arrive at a competitive price to win and contributed to closing MPS deals with a total contract value of $915M. Led successful implementation of a related cost reduction program delivering over $895K to the P&L in the first year.Developed and delivered critical sales and pursuit training worldwide. Designed innovative curriculum, leveraging virtual and face-to-face delivery including experiential learning activities which improved learning results and increased retention and application.Recognized as an influencer and evangelist within the PPS Ambassador program; well - respected for driving employee engagement, creating a positive work environment, and shaping organizational culture.

Gilbert, Az (Teleworker)

Managed planning and scoping of future state business and IT architecture program, successfully obtaining EC funding for the $65M initiative.Lead implementation of a utility business model for the Managed Print Services business expected to generate $110M in new business revenue. Transformed financial and asset management practices. Founded and lead a cross-functional, virtual team that managed global MPS and Solutions proposal content which improved quality and availability of over 200 proposal documents.

Gilbert, Az (Teleworker)

Developed a formal planning methodology designed to improve on-time renewal rates and grow revenue for the top Technology Services accounts in HP Services Americas. Optimization process associated with the model estimated to recapture $9M in revenue.Lead initiative to grow revenue and improve Channel Partner satisfaction. Liaised directly with the partner and internal entities, implementing quality improvements, communicating status, and managing issues.

Gilbert, Az (Teleworker)

Defined Americas business strategies and policies to facilitate migration of 190,000 pre-merger Hewlett-Packard and Compaq contracts valued at over $2B to new portfolio and enable retirement of 7 legacy applications. Managed plan to accelerate migration from pre-merger Compaq legacy application to deliver operational cost savings of over $1.6M over a 15 month period.Developed a tool to enable account teams to identify and evaluate upsell opportunities within the new portfolio.Led US Migration team to successfully achieve and maintain ISO certification.

Roseville, Ca

Provided program management for multi-million dollar business initiative to deploy and migrate to the SAP application; a worldwide initiative to transform order management systems and processes.Worked with worldwide partners to manage SAP release scope and prioritize system enhancements to enable migration. Balanced systematic investments with process improvements, developing alternative strategies to manage customer service agreements.Effectively integrated complex program structure to complete migration of 165,000 customer service agreements generating $2B in revenue in 18-months, the most aggressive regional migration strategy worldwide. Recognized as an Americas HP Services MVP, 2001 for project management achievement.

Roseville, Ca

Established formal methodology for new service introduction, project prioritization model, and support model. Built strong cross-organizational partnerships that established necessary business linkages with services partners to facilitate program funnel management and portfolio business planning.Designed organizational support model. Developed and transitioned over 75 support professionals responsible for program and infrastructure support of a $2B services business through setting vision, creating job profiles, documenting roles and responsibilities, developing performance standards, and providing training and development plans.Managed and developed priorities for Americas Support Agreements Program Team of 20 employees, providing critical process and program support to more than 800 internal users in addition to external e-business customers.

Roseville, Ca

Managed Accounts Receivable base of $75M (average) within required metrics. Managed workload, staff development, and performance management. Led change management initiatives that assumed responsibility for additional receivables and facilitated process improvements and tighter alignment with business partners.

Roseville, Ca

Roseville, Ca