Jennifer Mcclain Email & Phone Number

Boston, Massachusetts, United States

Serves as a resource of expertise and technical support for staff. Assists in researching new tests, instrument validation, writes standards of operations, supply management. Resolves technical problems and troubleshoots when needed to maintain highest level of performance. Reviews QC, instrument logs, QC statistics and acts as an expert for data collection. Skilled at managing and directing workflow for efficiency. On call for technical issues and monitors daily operations and delegates duties. Trains staff and signs off on competency. Instructs residents and fellows. Serves as departmental liaison to other departments. Communicates timely to resolve issues or questions both internally and externally.

Malden, Massachusetts, United States

Supervise election staff and ensure election integrity. Assist all citizens with their election ballots. This includes providing language translation and ADA services when required.

Boston, Massachusetts, United States

Provided leadership in the planning and administration of clinical lab service delivery for multiple sites. Responsible for coordinating aspects of planning, clinical decision-making, operational decision-making, quality assurance, procedure creation and validation of clinical laboratory services. Executed directory building for Meditech upgrade. Identified and executed workflow process improvements. Lead Radiology business operations by staffing, supply management and contracting external services. Evaluated both Radiology and Laboratory staff including Phlebotomy. Trained and hired staff. Upgraded from Siemens Xpand to EXL, validated moderate and waived complexity Cepheid GeneXpert testing for immunology. Responsible for discipline, hiring, scheduling and managing all staff for Lab and Radiology services. QA review, monthly QA/QC and parameter review, CLIA/CAP requirements completed daily and monthly. Responsible for oversight and quality review for transfusion services, POC testing, and contracted lab services. Expert liaison for all Radiology and Laboratory queries from physicians, nursing, infection control, occupational health and others.

Boston

Oversees two hospital laboratory locations and radiology services. Responsible for quality control and quality assurance parameters. Collaborates with infection control and quality to ensure both CMS and CLIA requirements are met. Works with the medical team to ensure highest standards of services. Trains staff and performs testing. Supply and budget management.

Boston

Performs and manages medical laboratory diagnostic testing and reporting services in a high complexity lab. Supervises and trains staff. Creates, performs, implements, and updates Quality Assurance practices and reports. Oversees and creates Quality Assurance reports of satellite labs. Manages and orders inventories. Created and revises current Standards of Operating Procedures(SOP’s). Optimized current testing and created new revenue sources with new testing platforms. Implemented and improved upon previous testing procedures by coordinating with contracted services to ensure new quality measures were implemented(this involved both new procedures and a lab renovation within the first year of hire).

Winchester, Ma

Ensured the instruments at point of care were in working order and performing to standards. Performed all maintenance, calibrations, correlations, and proficiency testing. Created quality assurance and quality control reports. Verified results for accuracy and that were within standards. Ensured critical results were documented per protocol. Created and collaborated on Standards of Operating Procedures(SOP’s) and point of care policies. Trained nursing care staff on performing point of care and organized competency for physicians to meet all laboratory standards. Invented the first hands on technical procedure manual for point of care practices and procedures.

One of the first hires in a fast paced start up company. One of four on research team that executed research to receive FDA approval. Responsible for internal and external equipment maintenance, supervising and training of staff. Created and collaborated on Standards of Operating Procedures(SOP’s) for a new test offered in the US of high complexity immunological testing for Tuberculosis. Collaborated on research projects using the t cell platform that was currently in use for Tuberculosis for other disease states. Involved in all daily laboratory functions: requisition entry, specimen intake, customer service, lab testing, quality control and quality assurance parameters.

Bachelor Of Arts (B.A.), Biology

Senior Research Project: “Snowshoe Effect of the Fringe on Minnesota Grouse.” Itasca Biological Station Research Project: “An examination.

Master Of Library & Information Science (Mlis), Library And Information Sciences

Proposed a research grant whose goal was to provide AIDS awareness to the at-risk deaf and hard of hearing population. Researched.