Jennifer Mchenry Email & Phone Number

London, GB

Toronto, Ontario, Canada

My role focuses on the end-to-end office management of our Toronto Office and supporting the North American offices as a whole.I also have a focus on HR, Recruitment, Learning & Development and overall office management. Working closely with all teams within a fast paced and successful financial services company.

Toronto, Ontario, Canada

• Hiring of any new employees or contractors. This included assisting in the creation of job descriptions, creating marking schemes for interviews, scheduling and responding to applicants.
• Publishing Content on company socials. This included publishing blog posts, formatting and scheduling.
• Office and People Management. This encapsulates a wide variety of tasks, from HR related tasks to administrative areas. Such as calendar management,
• Policy and Process Improvement and Management. This includes using my extensive Microsoft office knowledge to improve trackers and using my industry knowledge to implement long lasting and effective policies in the.
• Carry out existing day-to-day administrative processes and maintain all office systems included but not limited to computer hardware and software, equipment, telephone, video conferencing systems, web-based.
• Receive, evaluate and perform initial troubleshooting of requests from staff related to office systems.

Belfast, Northern Ireland, United Kingdom

• Managing more than 5 teams of (10+) analysts on medium to large engagements as a Senior Team Lead. Including the coaching of junior Team Leads and coaching analysts into senior associate roles.
• Assisting in the establishment, and maintenance, of multiple work-streams and external projects. This has included projects in both KYC (event driven reviews) and Transaction Monitoring (returning a commercial bank to.
• Creating quality and production tracking tools, implementing quality and production initiatives.This includes;
• Establishing packs for senior leadership around Trends and Insights of the project’s quality feedback and MI surrounding client drop in sessions and its effectiveness. This resulted in the project maintaining 8 months.
• Creating production initiatives that drove the output of a project of ~30 people.
• Launching and maintaining oversight of various other initiatives within projects. For example; Support Hubs, Process Confirmation and restructuring coaching plans. In addition to this I have also assisted with;

Belfast, Northern Ireland, United Kingdom

• My main role consisted of being a Junior Team Lead on a medium sized engagement however I was also an experienced Quality Checker on a large (+60 people) KYC engagement for a large onshore commercial bank, which.
• Reviewing cases completed by analysts and grading against the clients’ policies and a risk based approach
• Providing coaching and feedback to Associates
• Creation and rolling out of quality packs, focusing on trends and insights drawn from projectIn addition to the above, I was also utilizing various tools such as ActOne, GoalKeeper and other similar tools

Belfast

My main focus has been on project related work focusing on KYC remediation and AML case work for banks (I have had experience in both investment and commercial banking). In this area my main jurisdictions were German, UK and USA and my main tools outside that of the banks internal systems were Lexis Nexis, Fircosoft and other similar tools for screeningMy.

Belfast, Northern Ireland, United Kingdom

Belfast, United Kingdom

I was part of a large company who operated in telemarketing and customer services for a large telecommunications company. I was part of both the Upgrades department and Retentions which helped me to hone my ability at working under pressure with complex issues as well as improving my computer skills and verbal communication skills

Belfast, United Kingdom

Working as part of a diverse team as a shift supervisor which included the following roles;Stock taking,Money handling and decision making,Customer management,Complaint handling,Conducting safe food and hygiene practices.

Bachelor Of Science - Bsc, Geography, Second Class Honours, First Divison.

Activities and Societies: Geographical Information Systems, Microsoft Excel, Presentations, Soil Analysis The main focus of my studies was.

Education record

Activities and Societies: A Levels: 'A' grade achieved in English Literature, 'A' grade achieved in Religious Studies and a 'B' grade.