Jenna Moore Email & Phone Number

New York, NY, US

• Advise affiliated companies on key ESG and Sustainable Business strategies and trends
• Lead development of thought leadership, including annual publications and quarterly briefings

• Led client services for a porftolio of C-suite executives, overseeing $1.2M in revenue
• Curated membership journeys, developmented customized product offerings and events

• Built multi-stakeholder coalitions to accelerate industry transformation towards more sustainable consumption models.
• Flagship projects include environmental sustainability in the fashion industry and ethical use of consumer data.
• Built communities of industry innovators to co-launch global, public-private social impact initiatives.
• Executed portfolio of initiatives by providing strategic direction, connections with key stakeholders and visibility through workshops, publications and speaking engagements.
• Expanded the membership community by 20% in Consumer Industries by identifying potential members and providing subject matter expertise in pre-sales, up-selling, and onboarding activities.

New York, New York

• Designed and executed tailored engagement strategies for senior executives of 8 consumer industry companies, that collectively earn over $160B in annual revenue.
• Retained 100% of $2.4M portfolio and upsold membership levels, resulting in an increase of $120K in annual revenue.
• Improved member satisfaction through developing account management plans and increasing engagement with research teams.
• Deepened account engagement by expanding C-Suite relationships in member organizations and tailoring engagement plans based on their strategic priorities.
• Built internal cross-functional teams to deliver programs and events aligned with strategic priorities of members.

New York, NY

• Held accountability for P&L of a $5M membership business, leading a team of eight to exceed targets.
• Grew business unit by 7% through establishing long-term growth plan and achieving renewal and retention targets.
• Spearheaded customer journey mapping to identify and implement process improvements, increasing staff efficiency and Net Promoter Score.
• Launched two new programs and achieved business development targets within 6 months.
• Coached team through saving accounts at risk and developing personalized account management plans for all clients.
• Partnered with IT to revamp member-facing webpages to optimize user experience.

New York, NY

• Served as trusted advisor to 150+ senior executives from Fortune 500 companies and managed program operations of peer-to-peer executive networks.
• Partnered with various stakeholder to grow portfolio of client groups focused on sustainability, corporate responsibility and governance.
• Planned and executed all aspects of 15 roundtables per year, including communications, vendor selection, contract negotiations, budgeting ($175k per annum), forecasting, logistics, event management and post-event.
• Executed over 40 ESG benchmarking surveys, aligning external stakeholders and internal resources.
• Increased client participation and satisfaction by 75% through delivering personalized engagement plans, identifying emerging trends and facilitating connections to research teams.
• Increased client retention by 8% resulting in an additional $1M in renewal revenue per annum.

New York, NY

• Coordinated and executed 20 conferences and seminars per year, ranging from 30-2000+ attendees and over 30 sponsors per event.
• Increased revenue by partnering with marketing and sales teams to improve quality of materials and communication strategies.
• Streamlined speaker management and customer satisfaction processes, resulting in increased efficiency, improved data quality and stakeholder satisfaction.
• Served as liaison for up to 80 corporate executive speakers per conference.
• Coordinated post-event activities and data analysis; identified key trends and areas for improvement.

New York, NY

• Supported knowledge and skill-building program for current and future aid workers.
• Coordinated and oversaw volunteers at university events, lectures and symposia.
• Drafted and edited annual report.
• Maintained Institute's website and social media presence.
• Worked alongside Program Officer on day-to-day administration of course offerings.

Vienna, Austria

• Organized and orchestrated a weekly youth program for unaccompanied minor refugees from the Middle East and Africa.
• Designed community building activities for a group of 30 youths.
• Partnered with accountant to manage banking, bookkeeping and budget.
• Translated publications between German and English.
• Raised community awareness and engagement through developing communications materials and conducting outreach.

Certificate, Corporate Responsibility & Sustainability Strategies

Master'S Degree, International Relations, 3.9

Activities and Societies: Golden Key International Honour Society, Alumni Award for Academic Excellence Thesis: "Effect of Institutional.

Bachelor Of Arts, Political Science

Activities and Societies: Semester abroad - Vienna, Austria (Political Science and German) Minor in German Language and Studies.