Jennifer Moorman Email and Phone Number

• Successfully lead companies first direct partnership software integration.• Regularly meet with VP of Product Development and Director of Development to review suggested enhancements and assist in prioritization and execution• Work with Development team to find more efficient implementation tools• Work with organizations to efficiently use our software program to support their customers• Join sales demos to effectively communicate the operation side of the process.

• Developed the implementation process currently utilized by all Implementation Coordinators• Managed the on boarding of new Implementation Coordinators• Created tool to assist capturing all data needed by Sales, Marketing, and CEO from customer• Developed the training process for new customer implementations currently in place• Managed all Implementation Coordinators and all implementation/launch processes• On boarded 300+ customers and currently have a 91% retention rate

- Provide accurate price quotes and assist with proposals.- Maintain positive vendor relations and understand vendor trends, strategies and distribution issues.- Respond quickly and professionally to customer e-mails and calls within the defined customer Service Level Agreements.- Assist in resolving client issues to ensure maximum satisfaction.- Order placement, processing, and management.- Support 5-10 sales representatives located in 3 different states.

• Track and analyze department budget• Develop reports and other deliverables assigned by Vice President• Organize, lead and facilitate project-related meetings, including the creation of agendas and preparation of materials• Effectively communicate with management and other internal business areas to update and maintain internal control documents, system validations, department metrics and organizational charts for six different departments• Coordinate and support all department audit activities

• Communicated with C+ Level Executives, Sales and Financial Aid Directors to ensure that all information is obtained to properly implement a broad range of services• Continuously ensured service levels were met and/or exceeded• Worked with management on multiple projects to develop new procedures, analyze processes and upgrade critical schools to a new operating system• Ensure sales, other internal groups and school customers are appraised of details and timelines for implementation• Assist in training of new hires• Successfully mastered 10 different systems utilized to setup schools with electronic funding.

• Developed and maintained account relationships with Business Manager, CFO’s, Heads of School, Director of Admissions, etc. in the K-12 Private/Independent School sector• Generated leads thru new client prospecting• Key Client growth in the areas of e-commerce products and services as it relates to education loans.• Increased loan volume by 50% in 2005 and 65% in 2006• Advised customers with an over all solution customized to meet their specific needs through proposals and presentations

• Supported Sallie Mae customers in the management of their Stafford, PLUS and Private Credit loans• Provided support of internal rehabilitation accounts• Advised customers on all available programs to promote the rehabilitation status on loan accounts• Persuaded customers to act on their commitment to repay• Communicated with all levels of management to review and implement employee suggestions• Ascertained customer’s financial situation to assess re-payment options• Assigned to special project involving rehabilitation for over 8000 accounts• Compensated with commission based on accounts moving to specified programs