Jennifer . Email & Phone Number

Philadelphia, Pennsylvania, United States

Ewing, New Jersey

Reviewed invoices submitted from attorneys and vendors to approve for payment in accordance with applicable investor, GSE and client guidelines. Appropriately assessed risk when business decisions were made, including compliance and operational risk. Demonstrated consideration for Cenlar's reputation as well as their clients, by driving compliance with applicable laws, rules and regulations. Adhered to Policy, applied sound ethical judgment regarding personal behavior, conduct and business practices and escalated, managed and reported control activity of others and created accountability with those who fail to maintain these standards. Researched and resolved invoice discrepancies while verifying accuracy of billing data. Corresponded with vendors on any invoice issues and inquiries. Produced various monthly reports for management. Adhered to most recent investor/client allowable fee schedules.

Mount Laurel, New Jersey

Collaborated with internal and external parties to ensure accurate and timely payment of invoices received from vendors, trustees, attorneys, etc. relevant to the mortgage loan default and Real Estate Owned (REO) process. Reviewed and approved payment for all invoices received pertaining to mortgage loans in default. Payment of invoices within the invoice management system. Reconciled payments made to checks disbursed. Collaborated with vendors, trustees, and attorneys to resolve issues with billing and payments. Reconciled client reinstatements for mortgage loans in foreclosure.

Mount Laurel, New Jersey

Effectively managed assigned loan pipeline of 30 to 60 refinanced loans and HELOCs. Met job performance standards, including closing a pre-determined number of loans per month and maintaining specific client satisfaction goals. Assessed income, credit, and asset documents against guidelines, ensuring feasible submissions to underwriting. Managed client expectations for internal processing timelines and provided frequent status updates; ordered credit supplements, credit reports, employment verification, payoffs, and verification of mortgage. Communicated with clients, other departments, and third parties on a daily basis through inbound and outbound phone calls. Provided extraordinary customer service to all customers and third-party vendors. Assisted in managing client escalations, researched complaints, and worked with other departments to satisfy client complaints while working toward a resolution.

Moorestown, New Jersey

Provided extraordinary customer service to all customers and third-party vendors. Contributed to building and expanding retail sales relationships along with being accountable for branch sales goals. Maintained daily compliance and operations of the branch as well as led and coached staff to meet sales, compliance, and operational objectives. Managed branch interviewing, hiring, coaching, performance notices, and terminations.

Ewing, New Jersey

Managed team of 25 employees in a store with a volume of 80,000 transactions per month. Managed daily compliance and operations of store as well as completed monthly audits, prepared branch schedules, and ordered supplies. Prioritized and handled stressful situations and emergencies in a timely manner with high accuracy.