Jennifer Okolo Email and Phone Number

- Applied persuasive and effective communication skills to motivate and facilitate supporters to maximise the funds.- Developed strategies to handle different personality types and objections.- Provided feedback and assisted Director in plans to generate income. - Inspiring new supporters to raise money, while maintaining and developing relationships with existing supporters- Develop strategies to encourage new or increased contributions.- Managing and updating databases to record donor contact and preference information.- Effort focused on the most appropriate fundraising activities that can yield the highest chance of success.- Identify and build relationships with potential donors.- Explain the tax advantages of contributions to potential donors.- Update donor databases with new information given and secure commitments of donation from donors.- Establish fundraising goals ad clearly explain the cause to potential donors.

- Provide on-site event assistance to external and internal groups with direction from the Assistant Director.- Coordinate University departments and external service providers in event set up, event hours, and event tear down.- Prepare the space, assist client with questions and concerns before, during and after events. - Ensure proper usage of space provided and address concerns or questions .- Become fully familiar with the policies and procedures associated with each space and be able to explain them clearly and concisely to internal and external clients.- Respond to emergencies or incidents associated with events or spaces and help find solutions to problems.- Participate in meetings, regular trainings pertaining to the EA role such as audio/visual instruction, sound system troubleshooting and customer service.- Evaluate, critique, and offer constructive feedback about current space policies and procedures.- Serve as a university representative and support all university policies and procedures by ensuring a role model positive behaviour consistent with the university’s Community Principles and policies.- Fulfil other responsibilities as assigned by the Assistant Director and organize various events as required by the organizers.

- Provided support to workshop leaders by troubleshooting and resolving technical issues relating to projector, printer and network access. - Made sure that all required materials were prepared before the workshop.- Conducted post-workshop review with workshop leader and provided recommendation as a team. - Managed and participated in over 20 workshops where I gained skills in Strategic Communication, Career building and Research management.- Worked in a team that was assigned the task of hiring of new team members by reviewing resumes and conducting interview sessions.- Performed data entry and other administrative tasks as required. - Attended Communication, Leadership and Toastmasters workshops.- Provide feedback, liaise with the Director on various ways of improving the program.- Take attendance and welcome over 150 participants to the workshops.- Attend meeting and trainings related to the role.

- Performed application software and hardware troubleshooting largely involving mobile and desktop support.- Employed communication skills in resolving client and staff problems using various mediums like email, telephone and face to face communication.- Performed administrative roles by maintaining company’s LAN/WAN network including TCP/IP and network facilities.- Managed the company’s PABX and remedy ticketing system.- Performed routine system server backups and recovery and also system logs.- Setup and maintenance of network printers.- In charge of adding, removing, updating user account information as well as processing passwords. - Couple new systems, updating Anti-Virus for clients and mapping clients to a central printer.- Installing and configuring computer hardware operating systems, its software upgrade and applications.- Monitoring and maintaining computer systems and networks by Logging, Reporting and Assigning fault calls.- Troubleshooting system and network problems, diagnosing and solving hardware or software faults.- Replacing parts as required, providing support including procedural documentation and relevant reports.- Following diagrams and written instructions to repair a fault or set up a system.- Supporting the roll-out of new applications.- Setting up new users' accounts and profiles and dealing with password issues.- Working continuously on a task until completion or escalating/referral to third parties where necessary.- Responding within agreed time limits to call-outs, prioritising and managing many open cases at one time.- Rapidly establishing a good working relationship with customers and other professionals.- Testing and evaluating new technology.

- Performed physical audit of system application software.- Taking inventory and performed assets verification of POS and other mobile payment solutions.- Liaised with potential clients via telephone and email to explain company’s product specification and policies. - Ensured current clients were compliant with company’s policies.- Provided field technical support to clients using our solution.- Discussed client needs and suggested how to meet those needs and provided feedback to the company.- Identify potential buyers and convince them to use the service. - Receive calls and do any administrative job assigned.- Explain the benefits to the client and what they will gain from purchasing the products.- Attend meetings to review sales performance.- Discuss client needs and suggests how to meet those needs. .- Follow leads from other clients who may have interest in using the service.- Demonstrate to the buyers how the service is used.

- Handled incident calls, problems and escalations, deployed software called Proview by Wincor Nixdorf (monitored and administered self- services).- Configured the program to ensure all ATMs could be monitored in a central location as well as resolving ATM related and video surveillance issues.- In charge and responsible for providing field and remote technical support for ATM’s.- Worked in a project team to oversee the roll out and maintenance of proprietary company’s software to over 400 ATM’s.- Participated in multiple individual and team projects of varying sizes and complexity, completing assignments within expected time frames. - Handle incident calls, problems and escalations.- Ensure all ATM's can be monitored in a central location as well as resolve ATM related issues.- Diagnose, repair and install ATM machines. - Travel to client locations to diagnose and fix the problem on site or remove the machine and take it back to the shop where it will be worked on. - Provide support for ATM’s and participate in a project to roll out software and other changes to over 400 ATM’s.- Monitors and tracks nationwide ATM network and determines the appropriate course of action for the disposition and repair of ATM problems.- Contribute in the technical activities and development of operational procedures for ATM Servicing and maintain various databases with up-to-date information.- Participate in multiple projects of varying sizes and complexity, completing assignments within expected time frames.

- Coordinated Network and system upgrades, resolved IT/Network issues and escalated where necessary, received calls for troubleshooting (help desk support).- Prioritising, managing and responding to service desk tickets in timely fashion. - Part of a team that was involved in deploying and providing support for new applications and managing user accounts to branches in over 15 states.- Performed hardware and software troubleshooting support and maintenance. - Kept up to date on all support centre processes and troubleshooting procedures.- Travel where necessary to resolve issues, install new applications and meet clients needs. - Walk customers through problems, train them to install software packages and respond to questions about network systems. - Handle printing queries, hardware questions and report bugs users find in software programs.- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection.- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.- Gather customer’s information and determine the issue by evaluating and analysing the symptoms.- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP etc.- Identify and escalate priority issues per client specifications and redirect problems to appropriate resource.- Accurately process and record call transactions using a computer and designated tracking software.- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.- Follow up and make scheduled call backs to customers where necessary.- Stay current with system information, changes and updates.