Jennifer Randolph Email & Phone Number

Boulder, Co

Niwot, Colorado

Minneapolis

• Aligned systems, processes and people to drive the optimization of business unit performance. • Created support model to support chain-wide “Buy Online - Pick Up In Store” across 1800+ stores and utilized maturity models to plan for support of future multi-channel initiatives.• Leveraged understanding of multi-channel supply chain ecosystem to make technical and process recommendations; driving cost reductions, efficiencies, and improved services.• Developed 5 year resource plan leveraging offshore support teams in Chennai, Uruguay and local teams in Minneapolis reducing overall expenses by 40%.• Developed and maintained strong partnerships with development teams, support partners and key business teams to deliver optimized system stability and performance.• Drove adoption of established processes and took the necessary action to ensure compliance and continuous improvement.• Governed third party service provider to ensure quality service delivery across 150,000 devices in over 1800 locations.

• Team lead for the implementation of a Drupal CMS to manage PRI’s digital assets and create a more engaging digital public media experience.• Managed all aspects of PRI broadcast and internet distribution services including the development of a 3 year plan to enhance PRI’s digital asset management strategy to increase audience reach.• Lead migration of internal enterprise productivity servers to a hosted/managed services provider, reducing the capital budget over 30% and improving help desk response rates. • Project manager for the implementation of a cross-LOB CRM solution and integration with finance software.• Managed daily support activities, timelines, budgets and resources for ongoing projects.• Project manager for the $1.2M design, build out and relocation of new office space.

• Managed daily support activities, timelines, budgets and resources for ongoing projects.• Developed and implemented process for staff to submit help desk support tickets.• Developed and presented technical training for staff on multiple software solutions.• Managed the implementation of a new PBX system and change in provider.• Vendor and contract management.