Review files for TRID compliance, prepare closing documents, fund loans and disburse funds. Work with post closing to present a quality Lon package for investor purchase.

Order services for mortgage loans, request documentation from clients s submit to UW to clear conditions.

Process initial CDs, review files for closing, process closing docs and fund the loans, ordering funds.

Process approved mortgages for funding and recording and accurately disburse funds. Process final title policies.

Review mortgage loans for compliance and process closing documents.

Closing and funding department of all VA and FHA purchase and refinance transactions.

Process mortgage loans for funding. Work with title companies, loan officers and processors to get conditions cleared prior to funding. Balance wire amounts with title and order and reconcile wires through warehouse banks. Prepare files for shipment to investors.

> Process consumer mortgage files for funding.> Send wires, issue cashier’s checks in response to customer requests and balance internal GL accounts on a daily basis.> Audit consumer mortgage files for compliance and policy issues prior to system boarding.> Communicate in a timely and accurate manner with title companies, loan originators, underwriters and account executives to meet service level agreements and reduce and eliminate risk and potential for loss.

Process Commercial Loan Files in a timely manner for funding.Send wires, issue cashier’s cheques in response to customer requests and balance internal GL accounts on a daily basis.Audit commercial loan files for compliance and policy issues prior to system boarding.

> Setup fraud cases for retail banking customers > Handle incoming calls and walk customers through security steps to restore their online banking.> Conduct Interviews, and compile data for investigators to process claims promptly and efficiently on behalf of the customer.

> Assist card members with Fraud Concerns on their Accounts> CIA Testing Team Member – July thru September, 2014 > Handle Both Incoming and Outgoing Calls> Replace Stolen cards> Setup Fraud cases> Responsible for Hitting Key Metrics such as AHT, Quality, VOCM, and Contacts

Key Bank, Operations Manager March, 2009 – June, 2012> Performed monthly and yearly audit functions for federal compliance and regulatory requirements.> Supervised teller line with 1-5 fulltime employees, and cash responsibilities over $150,000.> Performed all HR Functions within the branch, including scheduling, coaching and development, onboarding, and termination procedures.> Compiled monthly production reports sent directly to regional vice president.> Successfully managed all aspects of Key at Work checking account requisition project partnering with three local businesses obtaining 14 new relationships for the branch.> Successfully achieved teller referral production goal for the entire branch, coaching all employees to finish above goal, posting a 30% increase in YTD closed sales for the branch.