Built and led multiple teams through changing environments. Forged efforts to revamp poor performing branches. Drove an exceptional customer and employee experience to develop and cultivate long lasting relationships. Recruited and coached numerous employees, many who are now Branch Managers, Investment Bankers and Market Directors. Maintained strong risk controls to ensure perfect audit results. Collaborated with partners across business lines to elevate customer experience in addition to… Show more Built and led multiple teams through changing environments. Forged efforts to revamp poor performing branches. Drove an exceptional customer and employee experience to develop and cultivate long lasting relationships. Recruited and coached numerous employees, many who are now Branch Managers, Investment Bankers and Market Directors. Maintained strong risk controls to ensure perfect audit results. Collaborated with partners across business lines to elevate customer experience in addition to growing deposits, investments and lending for the firm.Recognized annually for achieving customer satisfaction results that exceeded the company goal of 85% delivering averages of over 88% yearly. Show less