Jennifer Rydd, Rhia, Crcr Email & Phone Number

Richardson, Tx, Us

Responsible for supporting sales engagements with Revenue Cycle product expertise, demonstrations, pricing and proposal development support. Direct involvement in the complex sales process and client retention initiatives. Close collaboration with Sales, Account Management, Marketing, Product Management and Executive Leadership to educate and align how data analytics can help to meet or exceed business needs.

Murray, Utah, Us

Manage complex client relationships, overall revenue cycle performance and client satisfaction. Serve as primary R1 representative for practices, business offices, and client leadership. Recognize high impact issues through KPI analytics, drive resolution and identify trends impacting client performance. Manage communication and updates between clients and R1’s Business Office Operations team, as applicable for Revenue Cycle Management services.

Kansas City, Missouri, Us

Managed complex client relationships, overall revenue cycle performance and client satisfaction. Served as primary Cerner representative for practices, business offices, and client leadership. Recognized high impact issues, drove resolution and identified trends impacting client performance. Managed communication and updates between clients and Cerner’s business office operations team, as applicable for Revenue Cycle Management services.

Kansas City, Missouri, Us

Recruited to support the strategies, talent and culture needed to achieve sales goals related to global and domestic Sales Executives for the Content360 (Document Imaging) team. Assistance for multiple SEs and solutions including Batch Capture, Single Document Capture, Work Queue Management, Patient eSignature, COLD Feeds and our newest solution offering of Advanced Capture, in the Revenue Cycle and Lab spaces. Supported and lead the creation of an effective sales presentation for Advanced Capture. Initiated the process for streamlining global quote request process while collaborating with development on client needs and requests for solutions functionality to meet industry demands.

Kansas City, Missouri, Us

Assisted Sales Executives in presenting Cerner's robust Revenue Cycle solutions to alleviate pain points and risks for clients using disparate revenue cycle solutions or looking to move to a new solution. Focused on highlighting best practices and workflow changes to improve front, middle and back-end revenue cycle practices. Conducted presales walkthrough, informational meetings and strategic alignment with Sales to identify untapped business development opportunities within current portfolios along with net new sales opportunities. Recognized with Outstanding Contribution to Sales award during this time by assisting new Sales Executives to shape client solution strategies.

Kansas City, Missouri, Us

Partnered with Cerner clients for integrated technology deployment of hardware, software, and services for the Document Imaging Group, specifically HIM areas for successful implementations of the Cerner Document Imaging Solution within HIM.-Cultivated client relationships to achieve business objectives through current state and future state design and build sessions, proof of concept builds, implementation, training and post conversion support- Lead design sessions with HIM and IT departments to maintain optimal integration with Revenue Cycle and clinical documentation hierarchy with the implementation of Cerner’s Provision Document Imaging Solution.-Consulted with clients and internal teams on the deployment of hardware, software and services- Managed third party integration across multiple domains-Supported client training sessions of newly designed solutions, identified and empowered Super Users to identify potential gaps and efficiencies- Performed technical troubleshooting, issue resolution, and escalated as appropriate to expand client relationships

Kansas City, Missouri, Us

Provided in-depth solution feature and functionality knowledge during the sales process and served as the domain and industry expertfor the Access Management, Scheduling, HIM and Content360 solutions- Prepared and presented solution demonstrations utilizing in-depth knowledge of solution’s features and functionality and solution-specific best practices- Gathered client information for site specific demonstrations and presentations through thorough knowledge of client current state processes and future state desires based on industry standards and competitive advantages - Managed build of multiple solutions within the specialized presentation domain to reflect the needs of specific presentation requests to align with recommended best practices- Developed and maintained standard presentation materials and templates to support the sales process

Kansas City, Missouri, Us

Lead successful Revenue Cycle project implementations from design, to testing, conversion and support for Cerner’s HIM solution integrated with Electronic Medical Records- Managed HIM integration, workflow and technical designs across multiple assignments- Articulated operational and financial impacts of workflow and technical decisions to client and Cerner project teams- Represented leadership expectations for testing strategy, issue management, conversion readiness and post-conversion handoff to Cerner and client stakeholders- Participated in executive level client discussions regarding revenue cycle expectations and opportunities for improvement- Contributed to continuous process improvement opportunities within the Revenue Cycle Architect community by leading monthly calls for training, integration issues, industry trends and best practices to standardize implementations- Managed project escalations tracking, status and client expectations as point of contact for revenue cycle leadership- Lead integration conversations across venues to avoid conflicting design and build within an integrated platform- Worked closely with CIO, CFO, HIM Director and revenue cycle leadership to define financial metrics, key performance indicators (KPIs) and reporting prior to conversion- Participated in legacy system planning conversations, decisions and developed strategies for post conversion support- Assisted multiple clients with project management, design, installation, implementation and upgrading of Health Informationspecific software,- Developed domain testing strategies, training strategies, training documentation and process manuals- Improved efficiency of client processes and offered best practice methodology during implementation of the HIM and Document Imaging solutions