Client Services Account Manager
Ann Arbor, Michigan, United States
Provide specialized and customized service while building relationships with both client and auditors. Assisted with full cycle customer and auditor support from application through certification, suspension, or drop for ISO 9001; 13485; 14000; ISO/TS; 16949; AS 9100; & additional standards.Selected Roles and Contributions:• Act as a liaison between the client and BDM's, auditors, technical manager, accounting, and audit/ business unit managers.• In depth Research for details regarding the status of registration and certificates(s).• Monitor and maintain historical information and documents for client files• Resolve discrepancies with client and/or business development managers (BDM's).• Coordinate auditor assignments/reassignments and update auditor schedule changes.• Accountable for accurate and timely processing and approval of expense reports for auditors.• Process audit reports and issue customer certificates.