Jennifer Smith Email & Phone Number

Columbia, South Carolina, United States

• Led the design, implementation, and maintenance of high-quality records management systems and processes for active and inactive records and collaborated with IT teams to integrate EDMS software, fostering.
• Established and maintained records retention schedules and oversaw the execution of destructions, ensuring compliance with retention policies, legal requirements, and quality assurance standards.
• Conducted quality assurance testing of new versions, administered a records management Help Desk, produced comprehensive technical documentation for software products, developed and delivered training programs and user.
• Spearheaded the implementation of Microsoft 365 SharePoint and Teams for centralized project documentation, improving accessibility and collaboration.
• Documented meeting notes using Microsoft OneNote and distributed them to relevant parties using Power Automate workflows.
• Utilized Microsoft Power BI to create reports for project tracking and records management metrics, conducted regular audits for compliance, and collaborated with cross-functional teams to establish data classification.

Columbia, South Carolina, United States

• Significantly contributed to the successful implementation of a new records management software system, overseeing the entire process from selection to integration and collaborating with the vendor to customize the.
• Worked closely with the selected vendor to customize the software to meet specific organizational requirements.
• Managed the integration of the new software with existing systems, ensuring seamless data flow and minimal disruption to daily operations.
• Designed and delivered training sessions for end-users, created user-friendly documentation, and provided ongoing support to address issues during the implementation phase.
• Implemented robust monitoring mechanisms to track system performance and effectiveness, conducting regular feedback sessions and adjusting optimize functionality and user experience.
• Assisted with the disposition of user and client requested release of records, while maintaining a database logging the receipt of client engagement letters.

Lexington, South Carolina

• Work in a fast paced environment juggling multiple tasks and practicing meticulous attention to detail, all while providing excellent customer service
• Develop sales and marketing skills
• Proven ability to work with a range of personalities and backgrounds in a team environment

Charleston, South Carolina Area

• Work side-by-side with business development representatives to harvest and research new leads and prospect new potential partners
• Research the web for industry, company, and contact information
• Compose emails to clients, help with follow-up calls, and schedule appointments

• Work with multiple companies in the hospitality industry such as the Charleston Country Club and Hamby Catering
• Bar-backed and waitressed for weddings and other events
• Worked with a variety of different people at every event and developed strong people skills with coworkers, customers, and employers

Cayce, SC

• Worked in an office environment and performed clerical duties
• Filed documents, organized office space, and input information into Microsoft Office

Bachelor Of Business Administration (Bba), Business Administration; Leadership, Change, And Social Responsibility, 3.23

Activities and Societies: CHAT - Club for Hospitality and Tourism (August 2012 - May 2013)

3.75

Cosmetology License

Activities and Societies: National Honors SocietyCompleted 1500 hours of cosmetology school and received my license.