Jennifer Stancer Email & Phone Number

• Responsible for supporting projects and the project staff in a dedicated project management business unit
• Contributes to ensuring project deliverables are met, assist in documentation and project status tracing
• Responsible for overseeing, tracking, and responding to emails received through the Minnesota provider service inbox for various issues, including oral member appeals and grievances
• Led Tier Two meetings with NCC, Claims OPs and leadership teams
• Accountable for detailed meeting minutes for several Amerigroup and alliance partner committees
• Manager delegate for Amerigroup and alliance system access and contingent worker requests

• Provided outreach by phone to welcome newer Minnesota Medicaid members and encourage members to complete their Initial Health Screening by phone, online or by mail
• Answered questions and directed members toward additional resources including Customer Service, Case Management, DHS, BCBCMN Website, Aunt Bertha website)
• Responded to member’s messages and returned callbacks in a timely manner
• Helped members register and set up an account on website
• Outbound calls to parents of children who were not up to date on their vaccinations as a reminder to get them completed
• Completed weekly report of calls made and outcomes

Eagan, MN 55121

• Consumer Service Center Intake Specialist (January 2011 – Present)
• Maintained strong knowledge about different Government plan types and contracts becoming a specialist in Consumer and Government programs such as FEP, PMAP, Medicare, Secure Blue, Senior Gold
• Specialist in Appeals for: Internal Employees claims, Senior Staff, Regulatory, and Peer to Peer Appeals
• Validated incoming correspondence for appeals, inquiries, grievances and complaints
• Analyzed data to create and prep cases for Liaison review
• Represented BCBS by working with outside vendors, Prime Therapeutics and ClearStone, to create and prepare cases for grievances from Medicare Part D members

Rosemount, MN. 55068