Jennifer Stapleton Email & Phone Number

Middletown, Oh

• Ensure that excellent customer service is provided to all customers. • Work with other departments and branches to ensure coordination of all library services.• Know and implement library policies and procedures.• Develop and maintain department policy and procedures manual.• Compile and present library statistics.• Represent library and maintain co-operative efforts with community organizations.• Responsible for the efficient operation, orderliness, management, and supervision of team ensuring established policies and procedures are followed while meeting the customers’ needs. • Coordinate and ensure that desk responsibilities are fulfilled. • Conduct performance evaluations and make recommendations with regard to salary, discipline, hiring, promotions, transfers, development, and terminations for team members. • Schedule personnel and monitor absences to ensure high level of customer service. • Recommend, coordinate and implement appropriate and continuing training, including cross-training, for new and current employees. • Conduct regular meetings to keep team informed and resolve problems.

• As a member of Staff Evaluation workgroup – developed new evaluation and presented system-wide on usage; also worked with the Systems Manager in customizing a software package that manages the evaluation process• Created a system-wide Circulation Training Manual• Developed help sheets regarding patron confidentiality for front line staff• Member of Implementation Team for new automated system – responsible for training at branch and various locations including senior management• Maintained and ordered supplies; developed an inventory tracking program for each department to reduce inventory expenses which led to integration of all supplies for better supply management• Prepared and presented computer classes, as well as children’s programs • Served on Community Outreach Committees• Worked with area schools• Worked in all public service departments as assigned• Assisted and instructed customers in locating and using a broad spectrum of information resources and services (print, electronic, referral, etc.)• Performed bibliographic searches, verified citations, answered reference questions and assisted customers with research • Assisted Branch Manager with special projects including tracking of items in the collection and their status• Organized a team to streamline workflow at branch, reducing a 30 day process to 3 days• Reorganized work area to better maximize space, resulting in improved internal and external customer service

• Assumed responsibility for library operations in absence of the director• Selected and trained new employees and developed a strong "team" atmosphere; carried out performance reviews of department employees • Supervised and coordinated a department of one full-time and four part-time reference employees• Managed materials selection and collection development• Participated in the Ohio Reference Excellence training program• Collection development and programming for Young Adult materials• Collection development of genealogy materials, researched queries • Maintained accurate inventories and ordered all necessary supplies• Along with the director, responsible for maintaining and troubleshooting the library's automated system; maintained and expanded the library’s Internet access• Designed the content, layout and appearance of library's web site

Business Management/Computer Technology

Social Work