Sasha Levine Email & Phone Number

Certified IT Technician, highly proficient in customer service and support. Former Copy Editor and Customer Service Associate transitioning into an IT Support role after earning the CompTIA A+ certification. Diverse experience in research, problem solving, communication, and client support.Newly certified IT Technician excelling in continuing education; researching troubleshooting solutions for issues with different operating systems, hardware, and software; following through; and conveying information in appropriate and direct terms with both teams and clients.Customer Service Associate with years of experience prioritizing the needs of both customers and team members to fix every issue in a timely and professional manner with empathy and integrity. The go-to person for training other associates with accurate, updated guidance.CORE COMPETENCIES Software TroubleshootingHardware ConfigurationCustomer SupportNetwork TroubleshootingCreative Problem SolvingTraining and MentoringACCOMPLISHMENTSCommunicated with all members of staff to create and implement guides for new employees to follow regarding generating daily treatment plans, scheduling appointments, and writing documentation.Configured and built a computer system to client's specifications within a budget, including installing the operating system software along with programs and drivers, performing appropriate upgrades and security scans, and used disk management to set up the hard drives.Earned my CompTIA A+ certification. Currently studying for the Network+ certification.Looking forward to working hard in a new career!

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  Northern Illinois University

  English