Jennifer Steadman Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

Managed departmental restructure of the Appeals Department. Created, hired, and developed team of 30+ telephonic appeals coordinators, team leads and supervisors to process inbound telephonic and chat inquiries regarding behavioral health appeals and determinations from members and providers.

Houston, Texas Area

Created a centralized quality auditing program for inbound call center for all lines of business that included creating project plans, policy and procedures, presenting progress to executive leadership. Responsible for hiring, performance management, coaching, budget planning and report preparation.

Led project to create the call quality program for the Houston Care Advocacy Center. Hired, trained and supervised Performance Improvement Coordinators , trained and supervised Performance Improvement Coordinators; developed an Audit the Auditor process. Coordinated with training and operations to address areas of opportunity.

Houston, Texas Area

Houston, Texas Area

Shreveport, Louisiana Area

-Processed inbound crisis calls-Scheduled and completed assessments and psycho-socials-Reviewed assessments with physicians-Made referrals to appropriate providers or higher levels of care-Verified benefits and eligibility-Obtained initial authorization for services-Created training a manual for new employees-Psychiatric Assessment Team-performed psychiatric and chemical dependency assessments in local emergency room

Bachelor Of Arts (Ba), History, Sociology

Activities and Societies: Tau Beta Sigma

Master Of Arts (Ma), Counseling