Hired as a phone agent and promoted twice; First as a Lead Agent in July of 2011 and as Daytime Supervisor in January 2013.Coach and counsel employees toward improving performances while communicating company and shift goals.Prioritize, delegate and review duties and projects given to phone agents, lead agents and other departments.Organize and maintain daily staff schedules while remaining adaptable to changes throughout the day.Evaluate employees, including recommendations for improvement and identifying, then mentoring employees with potential for promotion.Assure employee compliance with company policies and procedures.Continually identify improvements to procedures within the company and for clients, offering solutions that have been implemented.Address concerns with clients and assist with facilitating resolutions with great customer service being the utmost goal. Create, coordinate and maintain client On Call schedules.Handle incoming and outgoing emails and faxes.Attend industry conferences and workshops as the face of the company to learn of new technology and ideas to help the company improve and grow.Answer and route a variety of calls for hundreds of clients in a multitude of different professions, particularly the Health Care field.Assist physicians, nurses, tech support agents, and medical sales representatives swiftly with patient information and messages between departments and/or their clients while following a precise set of procedures as indicated by individual clients.Trained in and adhere to HIPAA laws.Provide assistance to patients by contacting physicians, giving medical advice when requested by a physician and answering questions about their pacemaker, defibrillator, stimulator and other medical equipment as per the instructions given by our clients.Schedule residential and commercial jobs for various clients including but not limited to; Electricians, Plumbers, Heating and Cooling, Reconstruction, Builders and Pest Control.

Hired as Sales Associate and promoted twice; First as Fashion Associate in August of 2006 and then Department Manager in February of 2009.Duties included assigning tasks and motivating employees.Monitor and report discrepancies to control costs and maintain correct inventory levels.Inspection of merchandise to ensure correct pricing.Collaborate with the store Manager and Regional Managers to plan department layout and advertising displays.Prepare sales and inventory reports.Listen to customer complaints, examine returned merchandise and resolve problems to restore and promote good public relations.

Worked on the family rental houses in every aspect from office work to clean-up.