Over 14 years’ experience working in the technology industry with a demonstrated history of providing exceptional client services. Skilled in training and troubleshooting on the NGP VAN platforms for nonprofits, political campaigns, labor unions, international parties and progressive organizations to enhance client experience when using the system’s many tools and features. Enabled client understanding of the NGP VAN tools by collaborating with a team of developers, database managers, product and project managers to address client needs and maximize understanding of NGP VAN tools as the premier organizing and fundraising software. Committed to client product satisfaction, building internal and external relationships to address complex user-specific issues. Previous work experience at telecommunications corporations, including internationals, in sales, sales management, marketing and training.