Jennifer Thomas Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

San Francisco, California

As the Program Manager at Google Cloud Engineering, I took on the challenge of leading comprehensive program management, focusing on a diverse range of elements including the Google Cloud Platform, Cloud YouTube channel, client libraries, and interactive tutorials. My role involved orchestrating multi-project activities in close collaboration with teams of engineers, UX specialists, product managers, marketers, and advocates. I was dedicated to developing and delivering developer-centric tutorials and content solutions tailored for Google Cloud. My leadership was instrumental in adopting a hybrid scrum program methodology, which was pivotal in effectively managing a new team of 100 engineers. This approach streamlined technical solution identification, deliverable tracking, and reporting. I also took charge of the OKR strategy and planning, aligning our goals with the broader business strategies while fostering a culture of rapid progress and team empowerment. My background in social work allowed me to integrate principles of empathy, authenticity, and respect into all aspects of program management, enhancing team engagement and the efficacy of our programs.Key Achievements:• Enhanced the Getting Started experience on Google Cloud by leading a cross-functional team to unify five disjointed workflows, resulting in a 1% increase in Free Trial sign-ups.• Expanded the interactive tutorial platform significantly by incorporating automated unit testing, attribution metrics, and an enhanced author experience, which led to the onboarding of 300 content authors and expansion from 100 to 12k tutorials.• Change management lead - facilitated seamless integration and engagement of new team members and managers under the scrum program methodology, ensuring uninterrupted delivery of committed milestones.

San Francisco, California

In my role as an Administrative Business Partner at Google Cloud Engineering, I collaborated with 8 directors across various departments to foster collaborative and inclusive environments. I managed day-to-day business logistics and operations, including budget, travel, and calendar management for a 650+ person organization. My responsibilities also extended to managing team budget, headcount, and seating in partnership with Finance, Real Estate teams, and external vendors. I was instrumental in training new hires and other Administrative Business Partners on internal systems and introducing them to basic coding through Apps Script, enabling them to develop their own solutions.Key Achievements:• Business operations change management lead through three new VPs in 4 years• Actively engaged with leadership to develop data-informed programs that addressed team concerns, leading to improved engagement metrics.• Managed and organized OKR strategy, reporting, and tracking for a 300-member organization.• Successfully delivered the Showcase at Cloud Next 2018 and 2019, featuring 118 interactive live demos and attracting thousands of attendees.• Designed and organized internal events ranging from 10 to 650 participants, tailored to each team’s specific needs, enhancing team cohesion and engagement.

Greater New York City Area

As Chief of Staff, AVP at Citigroup, I managed a significant budget of $92mm and oversaw a staff of over 650 across 12 locations in North America, EMEA, and APAC. My role was crucial in ensuring responsible resource and financial management for client deliverables. I administered the budgeting process for all development expenses, ensuring financial transparency for executive stakeholders. I acted as a trusted advisor to leadership, steering the organization towards its strategic, financial, and tactical goals. Additionally, I focused on enhancing and enforcing internal controls, governance structures, and reporting systems, ensuring effective communication across all organizational levels.Key Achievements:• Partnered with Managing Directors across Captial Markets Technology to define and develop the Capital Markets Data Strategy. Aligned strategy to deliverables and requirements for Book of Work including program and project governance (SDLC, Milestones, Capitalization Reviews, and Client allocations) • Identified and implemented cost-saving measures, resulting in over $800K in savings from unnecessary spending. • Created and led a 'voice of employee' feedback program, enhancing team satisfaction through targeted initiatives.• Collaborated in organizing a range of internal events, including Tech Talks and Networking Events, strengthening team cohesion and internal networking.

Greater New York City Area

In my role as Executive Assistant at Citigroup, I provided comprehensive administrative support to the Credit Managing Director and a team of over 300 staff across 7 countries. My responsibilities included managing and leading additional projects, demonstrating initiative and versatility in areas such as Risk and Control monitoring, project resourcing, analytical reporting, and organizing coding events.Key Achievements:• Effectively adapted to and mastered internal processes and systems, ensuring smooth administrative support.• Led various projects demonstrating initiative and versatility in enhancing organizational efficiency.

Master Of Social Work - Msw

Bachelor Of Science - Bs, Social Work

Cambridge Celta