Jennifer Thomas Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

San Francisco, California

• As the Program Manager at Google Cloud Engineering, I took on the challenge of leading comprehensive program management, focusing on a diverse range of elements including the Google Cloud Platform, Cloud YouTube.
• Enhanced the Getting Started experience on Google Cloud by leading a cross-functional team to unify five disjointed workflows, resulting in a 1% increase in Free Trial sign-ups.
• Expanded the interactive tutorial platform significantly by incorporating automated unit testing, attribution metrics, and an enhanced author experience, which led to the onboarding of 300 content authors and expansion.
• Change management lead - facilitated seamless integration and engagement of new team members and managers under the scrum program methodology, ensuring uninterrupted delivery of committed milestones.

San Francisco, California

• In my role as an Administrative Business Partner at Google Cloud Engineering, I collaborated with 8 directors across various departments to foster collaborative and inclusive environments. I managed day-to-day business.
• Business operations change management lead through three new VPs in 4 years
• Actively engaged with leadership to develop data-informed programs that addressed team concerns, leading to improved engagement metrics.
• Managed and organized OKR strategy, reporting, and tracking for a 300-member organization.
• Successfully delivered the Showcase at Cloud Next 2018 and 2019, featuring 118 interactive live demos and attracting thousands of attendees.
• Designed and organized internal events ranging from 10 to 650 participants, tailored to each team’s specific needs, enhancing team cohesion and engagement.

Greater New York City Area

• As Chief of Staff, AVP at Citigroup, I managed a significant budget of $92mm and oversaw a staff of over 650 across 12 locations in North America, EMEA, and APAC. My role was crucial in ensuring responsible resource.
• Partnered with Managing Directors across Captial Markets Technology to define and develop the Capital Markets Data Strategy. Aligned strategy to deliverables and requirements for Book of Work including program and.
• Identified and implemented cost-saving measures, resulting in over $800K in savings from unnecessary spending.
• Created and led a 'voice of employee' feedback program, enhancing team satisfaction through targeted initiatives.
• Collaborated in organizing a range of internal events, including Tech Talks and Networking Events, strengthening team cohesion and internal networking.

Greater New York City Area

• In my role as Executive Assistant at Citigroup, I provided comprehensive administrative support to the Credit Managing Director and a team of over 300 staff across 7 countries. My responsibilities included managing and.
• Effectively adapted to and mastered internal processes and systems, ensuring smooth administrative support.
• Led various projects demonstrating initiative and versatility in enhancing organizational efficiency.

Master Of Social Work - Msw

Bachelor Of Science - Bs, Social Work

Cambridge Celta