Neil Gloudemans Email & Phone Number

Menasha, WI, US

Green Bay, Wisconsin, United States

De Pere, Wisconsin, United States

Guest Speaker at various conferences and industry group meetingsApril 2017: Presented at Titletown HDI Meeting in Appleton, WITopic: Radical Customer Service: Bringing the Service Desk to the CustomerMay 2017: Presented at National HDI convention in Washington DCTopic: Radical Customer Service: Bringing the Service Desk to the CustomerJune 2017: Presented.

Administration of Microsoft Intune MDMAdministration of Jamf MDMAdministration of Microsoft Defender Antimalware for campus devicesAdministration of Papercut printing software for campus devicesAdministration of Microsoft 365 and Azure tenantIdentify and develop policies and procedures for device preparationAssist in administration of campus Okta SSO tenant

De Pere WI

Supervise team of about 20 student service desk staff. Hire staff as students arrive and graduate.Administration of Google GSuite domain.Administrator of Zendesk ticketing system.Administrator of campus Office 365 and Azure systemsProviding training of team and SNC community as needed.Support Windows OS, Mac OS, mobile devices, classroom technology.

De Pere WI

Providing training of team and SNC community as needed.Support Windows OS, Mac OS, mobile devices, classroom technology, conference room technology, student technology, printers, Microsoft Office, Google Apps and more.Identify and develop service desk processes, procedures and knowledge base.