• Lead the team responsible for the execution of all vendor management oversight activities.• Developed and implemented the bank’s Vendor Management policy and program in accordance with OCC standards (2013-29). Continually reviewed program for effectiveness and implemented improvements when weaknesses were identified.• Worked with bank regulators and internal audit throughout their assessments of the Vendor Management program, maintaining satisfactory assessments on all audits. • Conducted risk assessments and collected and performed analysis of vendor documentation to ensure all risks with the vendor have been identified, addressed, and brought to the attention of management. • Assisted with reviews of 3rd party contracts to ensure compliance with Bank standards.• Prepared reporting for presentation to the Executive Leadership Group and the Risk & Credit Policy Committee.

• Manage relationships with marquee credit and debit clients ranging in size of 2,000 to 550,000 accounts with a combined total of $415MM in credit outstandings• Strategic partner of existing clients with a mission to maintain client satisfaction and retention while assisting with portfolio growth through product and service cross selling to drive incremental revenue growth for the firm • Identify opportunities for client contract renewals, develop strategies and proposals, and negotiate with client executive management while focusing on opportunities with high revenue and growth potential

• Oversaw day-to-day Client account relationships• Served as liaison between client and internal CMC departments to ensure client needs were met and appropriate resolutions were attained for support items• Prepared for and effectively participated in strategic visits to Clients in order to maintain strong relationships and present new CMC products, services, procedures, and portfolio growth opportunities

• Provide 2nd and 3rd level technical support across all platforms including OS390, OS400, NT, and UNIX to the 60+ Ascension Health healthcare facilities • Proactively monitor, manage, and troubleshoot mainframe batch processing and output for clinical and financial patient applications • Work with customers, third-level support, and vendors to provide written documentation of problems while providing recommendations for temporary and permanent solutions

• Executed and monitored daily processing on ancillary systems• Performed tape management• Provided 1st level user support