Inbound call center for washer and dryer rentals/leasesSupervisiong a team of Supervisors and Leads.Monitoring the team's daily functions/responsibilities Take higher level supervisor callsMaintaining floor head countCreate/update processesMaintain handle times and average speed to answer and focus on customer satisfactionWork with Quality toMaintain the highest Customer Service Quality and lowest Error rate Maintain a great atmosphere on the floor for our agents

Dispatch: routing daily work loads for average of 60 technicainsParts Specialist: part orders, receiving,shipping, and pulling inventoryFleet: van inventory, registration, re-titlement, maintanceCommunications: phone orders, auditApplicant Screening: background check, drug test reading, clearing new hires