• Responsible for providing structured and integrated change management across a multi-year project as part of the organisation’s transformation programme• Understanding of change management methodology in an MSD context, helping to drive the organisation’s strategic outcomes• Demonstrated ability to anticipate and plan the appropriate activities to support successful change uptake including communications, stakeholder engagement, capability uplift and training, and wraparound support• Strong relationship building capabilities with key stakeholders to ensure buy-in and support of the change• Identifying key change management challenges and developing mitigating activities to reduce project risk

• Supporting the Resource Manager to ensure the smooth running of administrative operations in line with the organisation's strategic goals and stakeholder engagement strategy• Providing the first point of contact for donors and other stakeholders seeking to learn about the organisation, being sure to stay informed and up to date on the work being done throughout the organisation both domestically and internationally• Involved in various administrative tasks necessary to the functioning of the wider organisation• Gained proficiency in various database and processing systems including Vega, Squarespace, Yeastar, and Sharepoint• Acting in a support role to the Resource and Engagement teams, in particular in relation to fundraising initiatives and appeals strategy decision-making

• Responsible for research and drafting of Pillar 4 of the Australian Refugee Response Index (RRI) review focusing on social and economic independence of refugee populations and the associated support afforded to them by the State• Provided support with planning, research, consultations, writing, and editing a review of Australia's refugee response to refugees using the RRI methodology developed by nonprofit Dara, with the aim of the report to be published and distributed to key stakeholders in the refugee and asylum space in early 2023• Liaised with key stakeholders in the asylum policy space to implement the RRI Australia review• Engaged with industry experts in consultations and provided note-taking and administrative support to the operations of the wider organisation• Utilised various communications and data-sharing tools to communicate and collaborate with organisation staff, including Teams, Outlook, and Sharepoint

• Joined the company to implement a company-wide review of policies eligible for remediation and to support aggressive end of year targets for case numbers processed being met• Utilized critical thinking, evaluative decision-making, and excellent time management skills to enact the project• Effective management of large caseload numbers contributing to a team caseload of 20,000+ remediation cases processed in a 12-month time frame• Timely and efficient handling of dozens of customer calls and email inquiries daily, with proficient knowledge of company-wide services to provide accurate and useful information to customers• Gained proficiency in multiple processing systems including Salesforce, Einstein, and Genesys• Utilized and improved upon already proficient knowledge of Office suite of programs, including Outlook, Word, Excel, and OneNote

• Working closely with the Partnerships and Philanthropy Manager to develop a quarterly newsletter to communicate with stakeholders about the impact of Red Cross' work and to work towards stronger partnerships• Reviewing corporate and trusts engagement through analysis of current and archival data on Red Cross' partnerships• Researching and collating relevant statistics and information on Red Cross' work to draft the first edition of the partnerships newsletter for distribution