• Developed strategy and long term plans of implementing a Microsoft Dynamics based ERP system end to end for seven companies under the LaCore Enterprise business system. This included a Warehouse Management System and Quality Essentials Suite for two manufacturing facilities and a logistics facility. Used analytical and creative problem solving to develop a customized business solution for each entity. Worked closely with all departments to identify and setup the system for their unique needs. Continue to maintain and do continuous improvements across multiple departments.• Improved communication in Customer Service with customers. Added acknowledgements and confirmations with realistic completion dates and improved response time from one week to twenty-four hours for over 30 clients. Increased customer satisfaction by 80% within 9 months.• Oversee, lead, and mentor a team of 20+ employees in Customer Service, Purchasing, Scheduling & Planning, PLM, Warehouse, Inventory, and Logistics at two locations with up to $40 million in inventory. Managed logistics for $65 million in finished product. Improved inventory accuracy from 55% to 95% in less than 2 years.• Responsible for sourcing, negotiating terms and bringing in quality material at the best price. Reduced on hand materials by $22 million to improve cash flow while still maintaining production deadlines.• Manage all aspects of the Product Lifecycle from Research & Development stage to manufacturing and distribution. Liaise with customers to develop packaging specifications, Bill of Materials (BOMs) creation, product information and processes, workflow and change management. Providing all information for supply chain and manufacturing. Responsible for 2,500 unique raw materials, 4,000 packaging components, and over 3,000 BOMs.

• Implemented ERP/MRP/WMS for $18 million manufacturing facility. Maintained and provided continuous improvement in all aspects of the facility.• Created a more efficient, cost effective purchasing system for the company. Sourced, purchased and negotiated best pricing solutions. Negotiated weekly deliveries to keep Just-In-Time materials arriving while meeting and exceeding delivery of product to customers.• Improved customer satisfaction and production from always being late to being shipped in full on time.• Negotiated payment and delivery terms and kept in constant communication with vendors as the company grew from $18 million a year company to $30 million per year company. Keeping commitments to payments and delivery of Just-In-Time materials.• Implemented cycle count process that reduced inventory discrepancies by 50%. Increased awareness and reduced expired raw materials.• Brought in additional income by implementing a recycling program that included pallets, corrugate, and plastic in the facility.

• Perform all aspects of day to day management, perform and supervise customer service initiatives, accounts receivable, accounts payable, compliance with state regulations, reporting structures, professional communication, fundraising, human resources, tax preparation, payroll, and purchase requisitions.• Handle all updates, troubleshooting and maintenance on all computer hardware and software, including desktop, laptop, dvr, and tablets. Responsible for training all personnel on computer usage and programs.• Hiring, supervision, and management of all office administrative staff as well as part-time after school personnel.