Jennifer Wright Email & Phone Number

United States

• Drive operations and customer experience metrics by engaging staff on business strategy and performance results• Evaluate key performance indicators to identify opportunities for improvement• Execute risk and service delivery strategy by fostering collaboration between teammates, partners and specialists• Communicate the need to exceed metrics while emphasizing the importance of long term strategies and goals• Adhere to, enforce, and carry out internal and regulatory policies,… Show more • Drive operations and customer experience metrics by engaging staff on business strategy and performance results• Evaluate key performance indicators to identify opportunities for improvement• Execute risk and service delivery strategy by fostering collaboration between teammates, partners and specialists• Communicate the need to exceed metrics while emphasizing the importance of long term strategies and goals• Adhere to, enforce, and carry out internal and regulatory policies, procedures and processes• Drive associate performance via continuous coaching, developmental opportunities, a team proven results exceeding goals in a customer-centric, results driven environment• Demonstrate ability to influence and collaborate with others outside of reporting authority to achieve shared goals.• Consistent top performer in revenue to exceed 139% in 2014• Consistent top performer in overall satisfaction with financial center target of 75.6% consistently above 90.4%• Audit scores in 2014 above 92% and last review for Q1 95.6%• Recognized in 2014 for the One Team Annual Award ranking the financial center in the top 5% of the nation• Identified as top financial manager to think outside of the box and find ways to achieve success in sales, operations and customer satisfaction Show less

• Travel to stores within territory once per week for store visit to work directly with sales team/manager• Responsible for sales funnel process and forecasting small/medium business lines expected to close• Assist reps with side by side selling and feedback given to employee/manager to support development• Support district manager in any additional tasks• Moderate weekly conference call with stores and BSC team to discuss goals, commitments, and new products/services• Spoke… Show more • Travel to stores within territory once per week for store visit to work directly with sales team/manager• Responsible for sales funnel process and forecasting small/medium business lines expected to close• Assist reps with side by side selling and feedback given to employee/manager to support development• Support district manager in any additional tasks• Moderate weekly conference call with stores and BSC team to discuss goals, commitments, and new products/services• Spoke at manager meeting weekly to discuss reporting, trends, training material, feedback on visits• Facilitated business and data training to sales force and managers within territory• Established relationships with in house credit teams for second reviews on business applications which aided in getting customers approved for service• Managed BIC (bill incentive credits) for closing small/medium business deals within territory• Worked with Quality Assurance on new devices and products prior to launch dates to ensure a successful go to market• Led district wide training sessions discussing applications specific to business verticles Show less

• Lead and maintain a staff of 15 sales representatives • Assist with employee hiring, scheduling, training, and development • Open and close store while responsible for securing store funds while completing daily paperwork• Maintaining the upkeep of store merchandising, pricing and store demos • Assist customers with their needs while delivering exceptional customer service • Consistently exceed sales quotas by 200% • 3 time pinnacle winner for top sales in Northeast… Show more • Lead and maintain a staff of 15 sales representatives • Assist with employee hiring, scheduling, training, and development • Open and close store while responsible for securing store funds while completing daily paperwork• Maintaining the upkeep of store merchandising, pricing and store demos • Assist customers with their needs while delivering exceptional customer service • Consistently exceed sales quotas by 200% • 3 time pinnacle winner for top sales in Northeast region Show less