Jennifer Yoder Email & Phone Number

Garner, Nc, Us

Raleigh, North Carolina, United States

Manage all aspects of billing and collecting patient accounts.Monitor and report on key metrics such as cash collections, days outstanding, unbilled, and denials.Maintain controls for all cash collected and posted in Patient Accounting system.Communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.Review and balance outside agency reports to hospital system reports and approve agency invoices.Claims management and collection of the hospital’s receivables to ensure timely, efficient cash collections to support the overall financial goals of the facility.Define and provide the necessary support to achieve departmental goals and objectives.Conduct internal audit of financial requirements for patient accounts monthly. Collaborate with intake department to obtain patient benefits, confirm insurance contractual agreement, and financial assistance review.

Raleigh-Durham, North Carolina Area

Bill and post revenue payments/charges to patient’s accounts and insurance payorsReview and audit patient bills for accuracy and completeness and obtain any incomplete or missing billing informationPrepare, review, and transmit claims using automated systems and manual paper claim processKnowledge of insurance guidelines, including HMO, PPOFollow up on unpaid claims within specified billing cycle timeframeValidate insurance payment for accuracy and compliance based on contractual termsFollow-up on all accounts with payor or patientFollow-up on payor specific appeals and denial of claims.Respond to all patient or insurance telephone inquiries to ensure timely reimbursement.Update cash spreadsheet, generate collection reports and ensure compliant collection efforts interpreting the explanation of benefits (EOB)

● Utilize implementation practices to onboard Paycor’s client base.● Establish immediate rapport and connection to maximize business productivity, clientsatisfaction, and client retention.● Identify client policies, set clear expectations and deliverables of the implementationprocess, and complete pre implementation verification to ensure accuracy of converteddata.● Responsible for providing consultative input on our products and services to effectivelymeet clients’ business requirements.● Work closely with sales partners to ensure client expectations are being met.● Troubleshoot hardware and software system problems for clients.● Investigate, analyze and recommend solutions for client service issues.● Train new client users on Paycor systems remotely through desktop connections.● Provide technical and payroll expertise to support the client through their first two payrollprocessing before transferring to support.

Milford, Oh

● Delegate and follow up on project tasks in Asana system to ensure completion ofbusiness needs in a timely manner.● Comply with Amazon Seller Central affiliate sales rules for performance changes, returnrequests and replies to customer emails.● Research purchases and deliveries to respond to customer complaints through PayPalSeller account.● Monitor ordering system email account for customer replies and forward replies tocustomer support.● Communicate the needs of affiliate partners to solve any issues using current companysolicitation platforms.● Collaborate with Marketing team to coordination promotional information and thecompany online store to maximize profits.● Prioritize and promptly respond to incoming client emails and voicemails to build rapportand achieve high levels of satisfaction.

Cincinnati, Ohio

● Obtained authorizations for Home Health Care IV/Nursing services from bothCommercial insurance and Government Medicaid. Kept concise written documentationof the requests made and responses received.● Acted as a department resource with Home Care pharmacy staff, Home Care nurses,hospital Liaison Resource nurses or hospital referral sources when authorization wasdenied in advance of services. The results helped provide all insurance informationavailable that allowed the other department to make an informed decision if servicesshould be provided.● Provided assistance to nurses, pharmacy staff, and patient families with questionsregarding insurance benefits and authorization requirements prior to/after services beingrendered.● Completed weekly Epic charge workqueues to release nursing charges, dailyspreadsheet with pharmacy drug and supply denials, daily orders received from doctors,and a weekly billing hold report where authorization is pending for services.● Reviewed Ohio Medicaid Waiver All Service Plans to verify all nursing servicesrequested are correctly authorized.

Cincinnati, Ohio

● S upervised a staff of 15 who answered customer calls for six different hospital clients.● Resolved customer complaints pertaining to medical billing.● Coordinated with insurance billing team when disputes create changes on claim formsthat need reprocessing.● Verified patient responsibility balances to relay to the guarantor.● Discussed medical billing with responsible party to obtain payments or set up paymentarrangements, as well as promote hospital financial assistance.

Cincinnati, Ohio

● Contacted commercial and government insurances to verify eligibility, reviewed claimprocessing, disputed denials and determined patient responsibility balances.● Resubmit claim forms documents that proved medical necessity or description of serviceto have charge processed according to contract.● Spoke to insurance subscribers when an insurance company needed accident detailforms or coordination of benefits.

Cincinnati Area, Ky

● Developed financial processing skills by analysis and completion of loan applications, aswell as determining each applicant's credit risk before underwriting potential loan offers.● Built customer relations by processing financial paperwork with each approved applicantand making routine calls to customers regarding their open accounts.● Enhanced business development relations by visiting retail dealers to discuss thefinancial options offered by the company.● Instructed retail dealers' employees how to correctly fill out contracts, as well asanalyzing and verifying each contractual agreement turned in to the branch for financingfor compliance.● Worked with attorneys-at-law that initiated or tracked legal collection proceedings.