Certified high school educator with experience in curriculum, e-learning, interactive learning, and individualized education plans. Skills include tailoring lessons to match students learning modalities and pace, developing complimentary lesson plans for approved curriculum, and utilizing technology to enhance learning, as appropriate.

Oversee all bankruptcy correspondence, file documents with each district court upon notice to provide documentation for claims for the organization, handle all incoming attorney calls, or any officer of the court, as well as any necessary outbound written or verbal communication. Responsible for investigation of fraud cases or disputes presented by a consumer. Completing state audits when required or requested. Work closely with Corporate General Counsel upon receipt of complaints from various federal, state, and local entities in gathering necessary documentation in preparing response. My role also includes managing relationships with consumer loans for all related accounts, collection of current and past due payments, and account management for amortization of loans and processing loan documents.

Evaulates data and monitors trends to initiate improvements to TMG Revenue Cycle, supervise the EMR Coordinator and Physician Offices Documentation Specialist. Oversee the hiring and onboarding of Clinic Registration and nursing support staff at all 7 clinics. Provide training and resources for Clinic Registration, Physician Office Coordinators, and Providers regarding revenue cycle procedures. Provide training and assistance to the registration associates regarding billing procedures. Maintains established departmental policies and procedures, performance improvement projects, safety, as well as environmental and infection control standards. Maintain strict confidentiality of information, internally and externally, with a working knowledge of HIPAA compliance. Respond promptly to patient inquiries and requests, as well as handle patient complaints made in the clinic setting.

Oversee the timely processing of third party denials and appeals. Manage denial software and vendor relationships, maintain knowledge of policies and regulations regarding insurance reimbursement. Contact physicians when assistance is needed with medical necessity denials. Assign unresolved denials to vendors and follows up with accounts to maximize revenue potential, track and measure denial data and prepare reports as needed or requested, evaluate data and monitor trends to identify opportunities for improvement. Assists with implementing processes that decrease denials and increase revenue, coordinate processing of account adjustments for denied accounts. Develop team goals and objectives, ensure staff comply with hospital established policies and procedures, quality assurance programs, as well as safety, environmental, and infection control policies and procedures.

Oversee all bankruptcy correspondence, file documents with each district court upon notice to provide documentation for claims for the organization, handle all incoming attorney calls, or any officer of the court, as well as any necessary outbound written or verbal communication. Responsible for investigation of fraud cases or disputes presented by a consumer. Responsible for filing state licensing applications, quarterly and annually, for the organization, as well as individual collection licenses required. Completing state audits when required or requested. Work closely with Corporate General Counsel upon receipt of complaints from various federal, state, and local entities in gathering necessary documentation in preparing response. Once transferred to Financial Samaritan, my role changed to managing relationships with consumer loans, collection of current and past due payments, amortization of loans and processing loan documents.

Led a team 20+ collectors with accountability for overseeing multi-million dollar portfolios, recovering assets, establishing performance benchmarks and setting goals. Reviewed and validated statistical data regarding client communications. Performed head count, disciplinary and human resource duties. Analyzed RunRates for recoveries statistics. Training in accountability for creating and delivering collection materials. Recruited candidates for employment and conducted interviews using the STAR process (situation, task, action, results). Trained all new hires, evaluated performance and oversaw testing, ensuring thorough understanding of FDCPA, state and local legislation, company policies and procedures, skip tracing activities and collections skills, taught employee negotiation strategies and probing concepts. Monitored compliance with FDCPA, state and federal collection regulations.