•Proactively support Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all regulatory banking requirements. •Organize, plan, and keep track of the branch’s daily, weekly, monthly, and quarterly activities. • Assume a leadership role as a manager on duty while promoting and fostering a culture of diversity and inclusion. Involve branch employees in Business Resource Groups and attend monthly meetings to keep them informed of upcoming events. •Process 20+ financial transactions per hour with extreme attention to detail

•Involved and welcomed clients with a warm friendly smile, pleasant demeanor, using clients name, and thanking for doing business with Chase•Demonstrated passion for helping customers and making clients feel appreciated•Advised strong customer service skills, presenting consumer-bank focused products and services while educating clients on utilizing available access channels•Focused support customer with traditional banking needs and complex service transactions putting customer’s needs at center of everything•Prepared proactive customer outreach to gauge success and offer new tools to help customers meet consumer banking and investment goals

• Managed all monetary exchanges in restaurant by taking orders and ringing up transactions• Served as a liaison between customer, managerial staff and kitchen staff• Kept front area of restaurant cleaned and well stocked