Jennifer Barrera Email & Phone Number

New York, Ny, Us

United States

United States

• Managed the end-to-end planning and arrangement of travel services of employee’s international assignments including coordinating visas and travel services, alongside company’s benefit packet administration, always ensuring seamless travel experience.• Acted as a proficient travel administrative coordinator, optimizing office operations, streamlining workflows, and facilitating efficient communication with department stakeholders. This resulted in a 15% reduction in daily processing time.• Implemented a data management system and procedures for the department including data capturing, maintenance, quality assurance, reporting and dashboarding design demonstrating leadership and overseeing employee retention and client satisfaction. Resulting in a 25% increase in data entry accuracy and improved business performance.• Demonstrated key vendor management expertise in the areas of travel logistics, travel insurance, and workforce spending platforms. Additionally, introduced a new Travel Management Platform to address employee challenges with PDF email bookings, providing real-time access to flight and hotel details and improving spending data visibility. This showcased a commitment to robust vendor management, technology utilization, and an employee-centric approach.Accomplishments: • Innovatively developed an interactive International Assignment Dashboard, offering real-time visibility into assignment status, budgeting, and expenses. This data-driven tool significantly influenced leadership's decision-making process.• Effectively automated a Mobility Premium Cost Calculator, empowering sales teams with a time-saving tool, with the integration of this office technology I was able to reduce manual entry requirements by 35%.

• Specialized in optimizing passengers' membership rewards for cruise bookings, effectively reserving, promoting, rescheduling, and assisting travelers from various reward programs.• Attained promotion to the Elite Team, a specialized unit handling complex cases, demonstrating expert knowledge of company products to provide personalized solutions and de-escalate intricate situations.• Exhibited exceptional communication skills in email and phone interactions, delivering clear, concise, and empathetic passenger assistance that built trust in the company and customer service rapport.

Guatemala

Tailored new land tours in Guatemala, excursions with premium inclusions, services, and experiences. Partnered providers that connected with the company brand and needs. Managed and enhanced the OTA´s platforms by writing describing and price setting the services in a way that automatically connected with the customers and scoped sales.Since I'm a certified Tour Guide in Guatemala, I had in charge the operation of a variety of tours covering wide knowledge of the destinations and application of group management.

Supported corporate travel members and employees from major companies with their flights, hotels, and rental bookings. I was able to apply the fundamentals knowledge I have in SABRE ticketing system. Also customized solutions to problems that helped the customers to resolve their travel arrangements in a timely manner with logical thinking in decision making.