Jennifer Bash Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Supervise and direct a team of four quality analysts to ensure the quality department is meeting goals and providing support to the operations teams. Effectively train and monitor quality analysts to ensure quality evaluations are objective and consistent. Utilize critical thinking and testing to ensure the reliability, objectivity and consistency of evaluation forms. Update evaluation forms, guidelines, and processes to meet the changing needs of the operations teams. Support operations teams by identifying negative trends, needed process changes and knowledge gaps. Facilitate proactive solutions by collecting and analyzing quality data each month.

Louisville, Kentucky, United States

Aided operations in performance improvement by monitoring, evaluating, and scoring phone/chat interactions, providing positive as well as constructive feedback. Supported newly hired employees by meeting with them and providing targeted feedback with the goal of improving performance and promoting confidence in their skills.Evaluated calls during which EMS was contacted to ensure phone counselors were adhering to proper procedures during the call. Communicated areas of opportunity to the Training Manager to improve procedure adherence for all employees. Tracked all evaluation scores and analyzed data to determine trends, areas of opportunity and to highlight employees in need of additional support.

Louisville, Kentucky, United States

Assisted callers by responding with professionalism and empathy with the goal of linking them to needed resources. Supported callers in crisis by utilizing de-escalation skills and requesting EMS services for wellness checks as needed. Complied with HIPAA guidelines by maintaining confidentiality in documentation and all forms of communication. Supported the call center team by assisting in training new employees and being available for the on-call rotation.

Develop profitable and safe foodservice programs in the convenience store environment by coordinating implementation with the operations, facilities, vendors; analyzing trends and results and negotiating costs and program terms with selected vendors. Create training documents for field trainers to implement when rolling out new programs. Adhere to federal and local food safety and nutritional guidelines by developing marketing materials to communicate effectively to consumers. Manage multiple projects and in various phases of progress, coordinate improvements and changes as needed to achieve desired outcome and provide resolutions to barriers.

Speedway, LLCEffectively supervised and motivated a team comprised of 11 restaurant managers and 90 employees to exceed region sales goal by 12% and margin goal by 4.5%.Actively improve the on-boarding and training process of new employees to reduce district turnover rate by 23%.Work directly with the Operations Planning, Marketing and Training departments on corporate levelprojects to further advance the growth of food programs, development of operational training and toimprove quality control expectations.Train, mentor and empower employees to reach their full potential with advancement opportunities.Develop and oversee training plans for management level employees to ensure team is equipped with the knowledge and skill set to lead the region in sales, conversion rate and customer satisfaction ratings.Create applicable administrative tools to improve and streamline day to day operations and to identify areas of opportunity.

Created and coordinated training programs to improve sales, margins and quality control.Evaluated execution of current food service programs and identified opportunities to enhanceperformance.Collaborated with all departments to ensure food service programs were implemented properly, executed to desired standards and aligned with current strategies.Trained groups of management and associate level employees to open and effectively operate new stores.Created administrative processes recognized as best practices to better streamline and organize theopening of new stores and then trained co-workers on these new procedures.Fostered relationships in all company departments to ensure the success of the new Cafe platform.

Led a knowledgeable team of 13 employees, exceeded company sales and margin goals and reduced turnover rate by 15%.Monitored employee performance to ensure compliance with customer and company expectations.Developed and trained employees to ensure exceptional customer experience by providing fast serviceand quality food while adhering to the highest food safety standards.

Louisville, Kentucky, United States

Assessed inmates at The Louisville Metro Department of Corrections (LMDC) upon entry to determine mental health needs and provide appropriate intervention. Evaluated client functioning daily once an inmate was identified as having a mental health need. Provided crisis management to clients with suicidal ideation who had been placed on suicide watch. Worked within a multi-disciplinary team to ensure all clients received proper care from all treatment providers.Specialized in working with clients suffering from severe mental illness by coordinating needed resources while in LMDC custody as well as coordinating care for them upon their release.

Louisville, Kentucky Area

Assisted adults with severe mental illness with improving independent living skills through various coaching techniques; demonstration, role modeling and group activities.Assessed and monitored daily functioning and worked on a multi-disciplinary team of providers to recommend changes in treatment with the goal of promoting independence. Developed a cooking class to train clients on how to follow recipes and prepare cost effective, nutritious meals.

Louisville, Kentucky Area

Served as a community resource liaison for adults with severe mental illness; connecting clients with needed services to increase their support network. Coached and empowered clients to improve daily living skills by demonstrating, role playing and positive reinforcement. Developed and facilitated group therapy sessions that addressed coping with the many aspects of living daily life with a severe mental illness. Sought out knowledge from and became a student of my clients that had learned how to live a healthy, productive life.

Master'S Degree, Social Work, 4.0

Activities and Societies: Vice President of Kent School of Social Work Student Association

Bachelor Of Science, Sociology, 3.8