Jennifer Blom Email & Phone Number

New York, United States

Narrate audiobooks for Publishers and Indie clients.

* Roll Edit - 1st Pass* Record Engineering in Studio* Punch and Roll Clean up edit* Duet narration editing* Audiobook Mastering* Proofing

New York, United States

Post Production for Audiobooks including editing and mastering.* Punch and Roll Clean up edit* Duet narration editing* Audiobook Mastering* Proofing

* 1st Pass -- Roll Edit - Cutting out bad takes or extraneous chatter from studio roll records.* Record Engineer

Greater New York City Area

▪ Worked on internal tooling for our internal departments. ▪ Primarily used Ruby/Rails. ▪ Worked on an automated form generation for a task that prior to this took the client support team manual work to complete. Processing time went from an average of 7 minutes down to 1 minute to complete the task which saved worker hours for other tasks and client support.

Greater New York City Area

▪ Became subject matter expert and point person for communication with outside vendors to help resolve technical issues (Quovo, Plaid)▪ While in this position was allowed to work on tickets for the engineering department. Shipped code that helped make my teams job easier and more efficient.▪ Translated requests from customers into actionable tickets for engineers. ▪ Broke down complex issues for clients and co-workers with ease; mentored peers for effective problem-solving, to facilitate quick resolution & customer satisfaction. ▪ Developed more robust internal documentation.▪ Built relationships with clients by exceptional support through email and telephone.▪ Consistently top performer in calls/emails handled and on satisfaction rating.

▪ Facilitated open communication between engineering and support teams when dealing with system-wide technical issues. Worked closely with engineering to identify the root cause and expedite restoring functionality. ▪ Gained deep understanding of the product to provide superior technical support.▪ Translated requests from customers into actionable tickets for engineers. ▪ Evaluated tickets for engineering and reduced those passed through to use engineering resources by 20% by providing work-around or routing to correct team. ▪ Broke down complex issues for clients and co-workers with ease; mentored peers for effective problem-solving, to facilitate quick resolution & customer satisfaction. ▪ Developed more robust internal documentation; consistently top 10 contributor.▪ Built relationships with clients by exceptional support through email and telephone.

Scottsdale, Az

* Provide exceptional client support through email and on the telephone.* Mentor peers for effective research and customer satisfaction. * Focused on Product Support--ensures our platform operates as intended for end users* Active participant in developing more robust internal documentation for knowledge base.

▪ Manage rehearsals; ensure communication between director and cast and crew including nightly summaries of meetings held.▪ Responsible for detailed notes of blocking and for keeping director organized▪ Communicate change in rehearsal and run rehearsals in directors absence.▪ Run the technical aspects of the show (lights and sound) during the run.

▪ Launched a team leader training initiative and trained team leaders to prepare for interview for management. Including guided self-assessment of their management style, interview and body language training, and mock interviews. ▪ Managed crowd control, line management, guest relations, and seating announcements for the Phoenix Film Festival which brings in about 23,000 people for its weeklong event each year for 5 consecutive years and also multiple rentals and private screenings every month.▪ Maintained a nightly, and weekly, inventory of our concession goods; found patterns of discrepancies and coached the team to minimize loss.▪ Ensured financial accuracy on cash transaction on all registers and in safe; resolved any discrepancies found and ensured all paperwork was balanced. ▪ Part of auditing team, ensured paperwork accuracy and compliance with retention. ▪ Ran projection booth and ensured presentation to guests is of high caliber. ▪ Efficiently scheduled 100 + staff members on a weekly basis and ensured ample floor coverage while maintaining payroll budget.▪ Developed and trained staff in highest level of customer service, usher, concession, and box office duties to ensure operations ran at the highest of standards.

Entering in consignment contracts and ensuring accuracy.Answering inbound calls and routing them to the correct persons.Routing deliveries for maximum efficiency.Using the inventory database to locate unmarked furniture pieces to ensure the correct consignor gets credit for the sale.Ensuring financial accuracy for the store.Assisting management with new-hire training.Supervising warehouse personnel in receiving, tagging, and organizing incoming merchandise.

Supervising the Customer Service TeamLeading the Operations Team to Operations MVP #1 for the districtAssisting customers with service and financing concernsTraining new employees and staff in software and job related functionsMaintaining office supply and ordering.

Providing financial assistance to Inbound calls from clientsEnsuring client satisfaction by offering solutions for their concernsAssisting the supervisor with clerical needs and new-hire training.

Assisted guests with Ticket PurchasesAnswered guest inquiries over the phone and in person.

facilitated a great dining experience. entertained with dancing when the choreographed songs were played.

provided inbound calls with technical supportassisted inbound calls with billing concerns

Assisting customers with service and finance issuesAssisting customers on the sales floor with locating a product that would fit their needs.

Bachelor Of Science (Bs), Communication, General, 3.40

Activities and Societies: minor in Theater

Computer Software Engineering

Aa, Psychology And Theater

Activities and Societies: Honors Program, President's Honor List

Hs Diploma, General Studies

Activities and Societies: Drama Club, Concert Choir, Journalism, Community Service,I was involved in many volunteer projects, active.