Jennifer Perea Email & Phone Number

Responsible for ensuring patient and family satisfaction with hospital services provided through daily rounds, assists patients in navigating their hospital stay, serves as a contact for patients, leadership, responsible for listening to and assessing patient needs and taking steps necessary to resolve concerns or problems in an effective and timely manner, exhibits a high degree of professionalism, servant attitude, and customer service skills. Through rounding identifies areas of opportunity based on interactions with patients and families. Advocates for patients and families to achieve resolution to issues/concerns within own span of control or refers concerns to appropriate higher level of management for resolution. Demonstrates follow through on issues identified. Leads by example through consistently role modeling use of patient experiences concepts, standards and tools and collaborates with other professionals to enhance the overall patient experience. Documentation of concerns/issues/service recovery into appropriate software systems, following outlined protocols. Support leadership in facilitating reports when needed.

Albuquerque, New Mexico, United States

Provide support and mentoring to mental health consumers involved in the Judicial System to include encouraging regular contact with court supervision, compliance with conditions of release and other expectation of the judicial system. Coordinate and provide services and resources to individuals/families necessary to promote rehabilitation, recovery, and resiliency.Identify and address the strengths, which will aid the individual in the recovery and resiliency process, as well as the barriers that could impede the development of sills needs for independent functioning in the community.Support the individual in crisis situation; provide personalized interventions to develop, facilitate, or enhance an individual’s ability to make informed and independent decisions. Work to eliminate barriers to access to culturally competent medical service for patients. Assist patients to access community resources, and financial assistance programs and services that are needed. Facilitate and encourage the development of skills in the following areas: activities of daily living, interpersonal coping, socialization, and community functioning. Plan for professional growth related to professional goals based on self-assessment, evaluation and feedback; assume responsibility for acquiring knowledge and experiences to meet goals. Provide information about illnesses; assist individual with knowledge of their medications, side effects, discuss medication concerns with the provider, facilitate self-motivational skills for medication regimen, including consequences to independent living. Coordinate and monitor use of services, including comprehensive tracking of client activities in relation to care plan such as attendance to all scheduled appointments, reviewing documentation of other in-house providers, and maintaining contact with external providers. Document all client encounters and those made on behalf of clients; complete and submit billing documentation as appropriate.

Albuquerque, New Mexico, United States

Assist residents transitioning from long-term care facilities back into a least restrictive setting in the community. Provide information to the individuals in accessing available programs and services to support the greatest level of independence in a community setting. Receives referrals through the Aging, Disability, and Resource Center and properly distributed through other Care Transition specialists for case assignments. Actively handles a 25-30 caseload from start to finish and follows up to six months after discharge. Properly handles confidential working files containing sensitive personal information and PHI forms. Works with a wide range of diversity within the metro area to include adults with disabilities and their families. Acts as an advocate for the individual that is transitioning to ensure that both the Nursing Facility and the Managed Care Organization are properly providing the necessary services and equipment to ensure a safe and healthy discharge. Provides eligibility information for public and community benefits through the Income Support Division for New Mexico Medicaid. Provides a realistic assessment of potential challenges and consumer needs that will promote a safe transition. Communicates with all members of the interdisciplinary team (i.e. Manage Care Organization, Care Coordinators, community providers, facility staff, etc.) Works effectively with all divisions of Aging and Long-Term to include the Ombudsman and Adult Protective Services when applicable.

Santa Fe, New Mexico, United States

Responsible for the audit/verification of each file in accordance with policy within the first 10 working days of assignment. Conduct classification committees and Supervisory reviews of inmates for the purpose of making recommendations and decisions on inmate work and program assignments, inmates transfers and custody changes, and placement of inmates. Complete the PREA risk screening within the appropriate time-frames of inmate’s arrival and/or involvement in a PREA incident. Schedule and prepare for Re-entry of inmates to transition to rehabilitation centers, employment opportunities, and social services for the releasing to the community from incarceration. Advocates for the inmates for custody placements, legal concerns, and internal grievances. Person centered geared for inmates in supporting and receiving services i.e. programming, parole planning, Monitor and process good time credits in accordance with good time policies. Prepare parole plans and the transition process for inmates within specific time frames accordance to policies. Establish and maintain close working relationships with court personnel, law enforcement agencies, or intelligence groups. Properly explain legal documents to the inmates, examples of Judgment and Sentences, warrants, revocations. Maintain classified and confidential inmate case files pertaining sensitive information regarding court proceedings and victim information. Monitor the custody levels of inmates using CMIS to determine whether pending assessments are being followed up and whether mandatory and discretionary overrides apply. Initiate and maintain a tracking log for all inmates per caseload. Conduct investigations via interviews on serious incidents that have/can endanger the safety and security of staff, inmates, and the institution. Properly handled, document, and store evidence associated with inmate infractions that have involved drug and non-drug related situations.