Jennifer Brown Email & Phone Number

Austin, Texas Area

Provide support, advice, and assistance to customers with technical, hardware, and software system problems. Monitor, analyze and test software during development in order to ensure quality. Bridge business problems with software system solutions; ultimately resolving the issue(s) with the help of our software application.

Austin, Texas Area

Defining and communicating project objectives. Procuring the project requirements like workforce, required information, various agreements and material or technology needed to accomplish project objectives. Managing the constraints of the project management triangle: cost, time, scope and quality.

Austin, Texas Area

Prepare employees to accomplish job results by planning, conducting, and evaluating training. Designed course materials and other documents, such as handouts, manuals and exercises.

Austin, Texas Area

Screen incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures. Provided feedback to assist in the creation of performance improvement goals and the development of training programs.

Austin, Texas Area

Create, update and close cases for field service installations, startup, repairs and maintenance of lottery equipment; as well as escalate penalties to the site. Coordinate technicians workload and update work schedules.

Austin, Texas Area

Serve customers by resolving problems and clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; documenting calls and escalating unresolved problems.