Jennifer Buchanan Email and Phone Number

Focused on unifing and streamling the annual performance management processes, strengthening leaders ability to conduct effective and meaningful performance discussions with their teams througout the year. Partnered with senior leaders and HR Business Partners across the organization to perform strategic talent planning and succession management activities. Led the design and implementation of a corporate wide talent forum for senior leaders to discuss key talent from all levels within their organizations, increasing visibility of top and emerging talent.

In this role I served as the Liaison to Sales and Prevention and Wellness divisions for account reporting, Health and Medical Management program capabilities, sales training and value propositioning. Effectively managed the integrated processes that enabled BCBSMA to competitively position and sell health management services and offerings to clients.Led cross-divisional market strategy efforts, established a suite of marketing collateral including, brochures, pamphlets, presentations, and videos used to enable the competitive positioning of Health and Medical Management Services to clients.Proudly recognized for my ability to attract and develop key talent. Unified a formally disjointed communication function, significantly impacting the division’s engagement levels by establishing processes and protocols to ensure communications were inclusive, accurate, engaging, and informative to a diverse population of associates and leaders.Oversaw the planning and execution of division-wide meetings and events for over 450 associates with great successes in increasing associate engagement across the division. Introduced new technology and programs to ensure all events were inclusive, pertinent, and progressive. Shifted overall associate satisfaction with divisional events from dissatisfied to consistently highly satisfied.

Selected and graduated from the organizations flagship career leadership development program. Demonstrated and honed my ability to think strategically, leverage matrix relationships, encourage diversity of thought, and drive end-to-end process thinking. Over the period of two years, I had had the opportunity to advance my knowledge, understanding and exposure to National Health Care Reform initiatives, Administrative Simplification initiatives between providers, payors and trade organizations and experience first hand the support work that enables the Providers under the Alternative Quality Contract (AQC) agreements succesful.As the National Health Care Reform Leader for Sales, I identified and shaped new business and operational processes needed to comply with new regulations, weighed potential risks, and offered alternative solutions - where appropriate - to minimize the adverse impact to accounts, brokers, and the sales force. I was also responsible to manage and package the continuous flow of information (activities, decision points, risks, and impacts) to the Sales Senior Leadership team ensuring consistency of messaging and a timely decision-making process.As the Administrative Simplification Program Lead I led the Massachusetts Administrative Simplification Workgroup. I was able to effectively faciliate and direct this group to identify and progress the shared goals among the stakeholders, address the top identified areas of administrative complexities, and identify ways to drive out unnecessary cost. My success in this work was my abilty to quickly build strong relationships based on mutual trust and respect.As the Alternative Quality Contract (AQC) Support consultant I managed the establishment of the AQC Technology User Group through which BCBSMA provided a forum for AQC contracted provider organizations to collaborate and share best practices in the use of technology to solve business problems and/or reveal opportunities.

In this role, I effectively implemented new products and enhancements supporting our team and corporate business goals. I was able to partnered closely with the Sales team to identify product improvement and enhance opportunities ensuring we maintained a competitive edge in the marketplace. I Pro-actively sought and implemented innovation solutions to business issues using data-driven results and worked collaboratively with Sales leaders to develop and deliver consultative and strategic training sessions to internal external business partners.

Over 10 years, I held several progressive leadership roles ranging from phone representative to Senior manager. I was able to provide leadership with regard to vision, values, and goals, fostering an environment of service excellence. I established and maintained strong partnerships to ensure the goals of the unit, division, and enterprise were achieved. I developed and modified services strategies in an effort to drive our business forward. I Supported the development and implementation of associate initiatives.