Jennifer Burch Email & Phone Number

Sydney, Australia

I manage the day to day operations of Hightail. A company developed to manufacture and sell an innovative motorcycle helmet accessory for riders with long hair.

Sydney, Australia

A volunteer role to organize and run a six-week public speaking course.

Sydney, Australia

A volunteer role which required a visit to 12 clubs in my region. At each club, I presented a 45-minute presentation to educate members on the new training curriculum and LMS. I am providing continued support to clubs for the next few months by conducting virtual training/support sessions.

Studying to obtain a Certificate IV in Training and Assessment

Merrell - Castle Towers

Interviewed, hired and trained a high performing team.Achieved a 120% increase in bottom line profit in six months.Exceeded store's sales target seven out of eight months.Exceeded personal sales target eight out of eight months.Won 'Store of the Month' out of nineteen stores in September 2015.Top of the KPI ladder for the year out of all stores.Top store nationwide for Mystery Shopper results.

Merrell - Castle Towers

Exceeded sales targets six out of seven months.Demonstrated exceptional customer service resulting in three mystery shopper scores over 90%.Responsible for opening and closing of store.Responsible for inventory ordering.

Princeton, New Jersey

Delivered a 14% increase in sales for 2013 by providing superior customer service: answering client phone calls, booking salon services, and confirming service appointments in advanced.Managed daily finances with 100% accuracy.Supported facilitating monthly team meetings.Developed and executed social media strategy to increase our online presence.Liaised with our website developer by providing vision, research, and editing for the design and launch of the salon's new website. Wrote a comprehensive and easy to understand training manual for new hires capturing how to navigate the salon's complex software system.Conducted phone interviews for potential employees.

South Plainfield, New Jersey

Registered graduates into the Advanced Course, Seminar Program and Self-Expression and Leadership Program.Built and managed customer relationships and updated them on upcoming courses and events.Built and managed relationships with course trainers.Updated the Center's calendar. Managed the Center's finances realizing zero discrepancies.Developed the 2014 New Jersey Center budget.Recruited and organized a team of seven assistants to aid with administration duties.Provided office management support to the Center’s Division Director from basic administrative support to the development of comprehensive spreadsheets and calendars. Tracked the Center's statistics and submitted them to World Headquarters weekly.Served as the Center's resident expert on LISA (Landmark Information System's Application)Developed training materials on Landmark's new database (LISA) and conducted training for 12 assistants.

Consistently in the top tier of sales.Winner of seven selling contests.Requested by return customers and have customers compliment on my service to management.Trained new employees in serving, food running, and service assisting.

San Diego

Generated Global Energy Network Institute's (GENI) Better Giving profile. Better Giving is a website designed to provide philanthropists information about local non-profit organizations and give them a portal to donate. I gathered the necessary detailed information and wrote about about GENI's background, objectives, and goals to complete the ten page profile.

Led a cross-functional team of seven highly trained technicians and was responsible for the proper installation, performance, and certification of a state of the art weapon system on a new construction ship. Trained using simulated scenarios, to direct the actions necessary to launch Tomahawk Cruise Missiles which requires meticulous attention to detail and quick reaction to changing circumstances.Planned and coordinated the successful inspection of the Tomahawk Weapon System's material condition with outside entities. Received generous praise from the Commanding Officer for my managerial role and for the positive results outlined by a thorough inspection team.Tracked the training progress of each sailor in my team. Foresaw the need to have a team member trained on a newly installed software system. Scheduled the necessary class with no conflicts and at no cost to the command. The knowledge gained was invaluable to the ship and would have otherwise been overlooked.Evaluated as a foreign port Security Officer by an outside assessment team who noted that I performed better then two other, more experienced, Security Officers. The evaluated drills consisted of complex scenarios such as bomb threats and terrorist activity.Obtained a Top Secret clearance necessary for receiving firing orders and viewing mission critical information.

Responsible for managing the maintenance, operation and repair of mechanical equipment throughout the entire ship to include: three heavy lift cranes, two small boats, equipment used for raising and lowering the anchor chain, dishwashers, laundry equipment, and hot water heaters.Wrote numerous technical memos when repair parts or troubleshooting assistance were required and trained colleagues on how to use the memo writing software.Recognized as number one in my peer group by the Commanding Officer.Directed the actions of over 30 sailors during damage control training scenarios such as fire fighting, flooding, and toxic gas.

Managed the maintenance, operation and repair of electronic and interior communications gear throughout the ship to include: four generators, corresponding switchboards, all lighting, closed circuit television, telephones, and gyro compass.Established the ship's Electrical Safety Program by providing annual safety training to a crew of over 300 and by documenting all personal electronic gear brought onboard. Provided funds and travel arrangements for sailors with urgent personal matters as the Navy Marine Corps Relief Society liaison

Biology, Biology, General

Activities and Societies: Member of the Corps of Cadets Navy ROTCMinor in Leadership

Certificate Iv, Training And Assessment