Jennifer Burk Email & Phone Number

Boca Raton, Fl, Us

Fort Lauderdale, Florida

Manage a select broker book of business of ~50 brokers. Develop strong professional relationships with by delivering premier customer service and dedication. Communicate effectively with brokers on new product portfolio, underwriting guidelines, and implementation requirements to ensure smooth transition to new plans when applicable. Retain 95% of assigned book of business by working with brokers to assess customer’s budget, market all carriers represented by BenefitMall, negotiate with carrier renewal representatives and present benefit solutions that would be a good fit for customer’s needs.Present and sell additional products with an average of two cross sells per month and managed implementation of new products or carrier changes including benefit plans and enrollment.Partner with carrier representatives and implementation units to finalize and process renewals, benefit implementation and enrollment to ensure smooth transition. Conduct benefit enrollment meetings.

Fort Lauderdale, Florida, United States

Create a positive customer experience to generate additional buisness. Foster relationships with brokers to retain their business by negotiating renewals, marketing with carriers to provide alternate solutions to reduce health insurance costs for their clients, cross-sell additional lines of business.

Plantation, Fl

Managed a book of business of ~90 customers. Developed strong professional relationships with brokers, customers and Aetna constituents by delivering premier customer service and dedication.Communicated effectively with brokers and customers on new product portfolio, underwriting guidelines, and implementation requirements to ensure smooth transition to new plans via face-to-face meetings and email communications. Retained 90% of assigned book of business by working with brokers to assess customer’s budget, analyzing claims and benefits to negotiate appropriate rate action with underwriting and presenting benefit solutions that would be a good fit for customer’s needs.Reviewed utilization reports with brokers and customers to identify areas of concern and recommend plan changes to effectively reduce excessive utilization.Presented and sold additional products with an average of one cross sell per month (dental, life and disability to medical customers) and managed implementation of new products including plans and enrollment.Partnered with underwriting and implementation units to finalize and process renewals, benefit implementation and enrollment to ensure smooth transition for customers. Analyzed and resolved service issues presented by brokers and customers specific to new business and renewal implementation, billing, claims and enrollment by working with internal constituents allowing customers and their employees to be more productive. Conducted benefit enrollment meetings, “Ask Aetna” days and benefit health fairs to educate customer and their employees on their benefits and Aetna Navigator to ensure positive experience.