Jennifer Wilhelm Email & Phone Number

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. https://skylight.digital/

Pittsburgh, Pennsylvania, United States

Oversee all internal operations, including financial management, business operations, human resources, technology management, staff performance, data, grants, compliance, legal, and customer experience across the organization of 100 staff.

Pittsburgh, Pennsylvania, United States

- Led several threads of works across a 100 person organization, including customer experience, technology implementation, community engagement, and commercial lending. - Spearheaded the implementation of two new software systems, leading to improved data flow and financial tracking capabilities. - Initiated the organization’s first customer experience efforts, shifting the cultural mindset and resulting in an array of process improvement efforts driven by frontline staff, which ultimately improved customer satisfaction and reduced staff time.

Pittsburgh, Pennsylvania, United States

- Led the 10-person commercial and business lending department, overseeing the deployment of over $10 million annually in direct lending and grants to new and expanding businesses throughout Pittsburgh.- Launched were two new programs, the first of which commenced within three days of shutdowns, assisting over 284 businesses in surviving the COVID crisis, 67% of which were owned by minorities or women. Throughout this endeavor, $6.7 million was deployed, and the application-to-capital disbursement time was reduced from six weeks to three weeks.- Collaborated on the creation and launch of Invest PGH, a community development finance institution that focuses on providing capital to disadvantaged businesses in highly distressed parts of Pittsburgh.

Pittsburgh

- Directed the organization's early-stage technology investment fund for 7 years, expanding the portfolio from 3 to 55 investments, with 25% allocated to women or minority-led companies, totaling $5.1 million in investment.- Launched and oversaw a business technical assistance program, engaging a dozen providers to help our lending clients grow their businesses.- Oversaw the lending team as we Increased the participation of minority and women borrowers from 10% to 80% while eliminating barriers, reducing interest rates, and sustaining a default rate of less than 7%.- Managed the City of Pittsburgh’s 3-person Inclusive Innovation Team and its associated projects, which included an early-stage technology testing program named PGH Lab, Inclusive Innovation Week—an annual city-wide celebration of diversity featuring over 40 events—and the Roadmap for Inclusive Innovation, a strategic framework aimed at advancing the city across six key areas.

Greater Pittsburgh Area

- Deployed business attraction and expansion strategies for the city as part of the Mayor's Action Team, including working with Carnegie Mellon University, the University of Pittsburgh, and the Allegheny Conference on the PGH Now business attraction coalition. - Developed and led a coalition of stakeholders to create and launch a comprehensive business resource website called LaunchPGH.com for the Pittsburgh region.

Greater Pittsburgh Area

- Co-managed PowerUp Pittsburgh, a collaborative strategy that brings together government, business, universities and entrepreneurs, launching multiple projects and coordinating 22 partner organizations. - Created, managed, and executed all aspects of the Steel City Codefest, Pittsburgh's first citywide software coding hackathon, including managing a 15 person volunteer committee, raising over $145 thousand for event costs, and engaged more than 300 software designers and developers over four years, leading to the creation and completion of nine applications that solve nonprofit and government challenges. - Developed and oversaw the execution of Steel City Codefest Jr., Codefest Jr. is a one-day event that introduces youth grades K - 12 to coding.

Founding Board Member for Invest PGH, a Community Development Finance Institution (CDFI) focused on Pittsburgh.

Pittsburgh, Pennsylvania, United States

Advisory Board member for Kiva Pittsburgh, a crowd funding platform for small businesses.

Pittsburgh, Pa

- Executed a gap analysis and designed process improvement strategy for a state health plan, resulting in the initiative being completed two months early.- Managed to completion multiple client deliverables including the design and development of an interactive staff training tool for over fifty client staff.- Led a technology and business process assessment for a state government, culminating in a detailed report, which is currently being used for short- and long-term planning.- Structured financial and process analyses for under-performing programs at a Pittsburgh non-profit, culminating in a program restructuring plan and implementation approach.- Directed a team of ten in the development and execution of a new three-part lecture series for all consultants in the Pittsburgh office.

Guatemala

Developed and implemented marketing strategies for improving profits for local indigenous-led businesses, including researching best practice business models and strategies for income-generating nonprofits, conducting a feasibility study to provide small rural business owners with improved access to resources, and building a website for the Nebaj Language School.

Washington Dc

- Analyzed print and broadcast advertisements for a two-year issue advocacy project, culminating in a national report release and website launch.- Planned and coordinated press events and research discussions, including a panel discussion televised nationally on C-SPAN for the National Annenberg Election Survey for the 2004 Presidential Election.

California, Hawaii, Utah

Team member in AmeriCorps (NCCC) National Civilian Community Corps. Worked as part of a team to deliver after school programing, outdoor education, and run a food drive.

Msppm, Policy And Management

Ba, International Studies