Jennifer Moon Email & Phone Number

Responsible for cross-functional project and program delivery to advance our strategic vision and deliver results for internal teams, partners, and clients.

Lindsay, On

-Established the enterprise change management Centre of Excellence by creating the roadmap and managing the projects required to provide consulting services, designing, and delivering training and learning experiences to establish change capabilities as a core competency in support of achieving and sustaining organizational goals.-Developed and implemented full-cycle, customized and scaled change management methodology, policies, processes, and tools using human-centred design principles to ensure projects sustainably deliver on their intended benefits. -Applied strong analytical orientation to abstract questions and issues, structuring them into manageable, specific work streams and communicating outcomes clearly and concisely.

Peterborough, Canada

-Operationalized enterprise change management including clearly and quantifiably measuring maturity, focusing efforts to reach operational goals, evaluating outcomes, implementing corrective actions, and celebrating successes.-Ensured a multi-faceted approach to changes involving business processes, technology, job roles, organizational structures, and strategic direction.-Developed learning and development strategies and communication plans for changes to maximize proficient employee and end-user adoption/use and to minimize resistance.-Assessed readiness for change across a variety of audiences; designed and delivered customized resources and supports including communication and training to address identified gaps.-Designed and delivered training and learning experiences to instill change management as a core competency; provided coaching and training for leaders.

Peterborough, Ontario

-Applying change management and adult education principles to the employee experience survey project resulted in a 70% response rate, an increase of over 12% from the previous survey.-Designed and implemented formal and experiential leadership development programs and associated evaluation methods reflecting adult education principles.-Led curriculum design, program delivery and evaluation activities for over 75 emerging leaders.-Provided learning and change management consultation to the Learning Management System implementation team; designed and delivered training for 25 content owners.-Collaborated with units, departments, subject matter experts, business leaders and executives to define and deliver innovative project solutions.-Provided project management leadership to local and corporate-wide initiatives and ensured alignment and integration of projects within the organization-wide portfolio.-Led change management and evaluation activities to ensure benefits are realized and sustained.

Toronto, Canada Area

-Responsible for the people, processes, and tools related to best practice project management and change management with a focus on quality. -Designed and implemented processes and reporting tools to evaluate the effectiveness of projects, deliverables, and the overall impact to the organization through benefits realization and sustainment.-Provided project portfolio management to establish priorities, monitor progress and provide recommendations for the senior management team.-Designed and implemented scalable solutions to innovative business problems which balance organization vision and user requirements including training programs.-Developed policies, communication, and training on topics such as competencies, roles and grades, remuneration, harassment and discrimination, and civility in the workplace.

Toronto, On

-Responsible for concurrently leading multiple highly complex projects of mid- to large-scope requiring many disciplines and areas of expertise across multiple locations. -Handled unusually complex problems and provided highly innovative and creative solutions that achieved quality results and work process improvements while addressing risk concerns and mitigating enterprise risk exposure.-Conducted needs analysis and developed strong partnerships to advance learning solutions and gauge impact on stakeholder engagement through the project life cycle.-Acted as the project management subject matter expert by providing advice, recommendations and practical and strategic direction to teams and leadership.-Acted as a catalyst to remove barriers to success for individuals and teams.-Managed and developed staff in a matrix environment including context setting, resource allocation, coaching and mentoring.

Toronto, On

-Managed and supported the expansion of the enterprise project portfolio management system functionality including re-engineering activities, process mapping, automation, and customization.-Managed the administration of project legal agreements, amendments, and changes to legal schedules.

Toronto, On

-Developed and championed project management best practices, policies, processes, and procedures as the founder and leader of the Project Management Office.-Actively managed enterprise-level projects including requirements gathering, creating project plans, schedule management, training, communication, and on-going stakeholder relations.

Toronto, Ontario, Canada

-Responsible for project portfolio analysis and reporting including introducing project management software.-Created and implemented full-cycle project documentation framework including documentation, sizing and responsibility matrices, templates, and reporting tools; design and delivery of associated training materials.

Toronto, Ontario, Canada

- Managed the lease arrangements, design and fit-out of 17,500 square foot office space. Oversaw a budget of $2M resulting in a 5% cost reduction. Delivered the project two weeks ahead of schedule.- Supervised a team of seven members including recruitment, training, performance management, performance reviews and remuneration recommendations.

Graduate Certificate, Creative Writing

Bachelor’S Degree, Adult Education

Certificate In Leadership, Organizational Leadership

Ba, Business & History

Bsch (Ssp), Life Sciences

International Baccalaureate/Baccalauréat International, Diplôme D’Études Secondaires De L’Ontario (Deso/Ossd)