Jennifer Cantu Email & Phone Number

The Supervisor of Information Systems is a leadership position responsible for designing, implementing and maintaining assigned systems within the organization such as Electronic Health Record, ERP, Document Imaging, Clinical, Revenue, Integrations, etc. This position provides oversight of production support, staff, project resourcing, enhancement implementation in addition to staff mentoring. Additionally, this position is responsible for supporting upgrades and project go lives, holding respective vendors accountable to their committed performance levels, provides consultative IS advice to the department and organization leadership, may conduct project discovery/research for solving and delivering complex problems/solutions. This position leads, supports and retains assigned staff while promoting teamwork and providing direction on assigned duties. Serves as a role model in the areas of work ethic, values, leadership and customer service while demonstrating genuine concern for patients and the community Develops and maintains effective relationships and communications with all IS leaders, IS staff, and other organization leaders and staff.

Specialist ISupervised complex technical teams while providing support to operational partners.• Coordinated Nova note review among team and external customers for successful Epic software upgrades.• Project management lead on Transfer Center module implementation• Ongoing mentoring and knowledge base sharing; SER Onboarding/De-boarding, Care Concerns, Epic Enhancements, and Service Desk tickets. Systems Analyst III (2012 – 2014)Performed complex analysis, design, testing, implementation, and support of Grand Central application.• Developed Risk Management notification workflow for patients with pending litigation.• Project management lead on Qgenda implementation.• Identified source issue with PLF records, devised and implemented system-wide and downstream clean-up project.Systems Analyst II (2010 -2012)Instrumental in build and testing of HIM (Deficiency Tracking, Coding and Abstracting, Release of Information, and Chart Tracking) and Identity modules for Big Bang installation.• Obtained Epic software certification in Identity module within one week of hire and completion of training.• Successfully completed Patient Confidentiality build utilizing Break the Glass functionality.• Coordinated Data Integrity clean-up project of 3.86 million patient records from legacy system.

Direct and indirect services to individuals in the community who need emergency assistance.

Supported the Health Information Management application of Epic software system which included trouble shooting, root cause analysis and ongoing system upgrades.• Took initiative to obtain Epic software certification in all 4 modules of Health Information Management application; Coding and Abstracting, Chart Deficiency Tracking, Chart Tracking, and Release of Information within 90 days of hire.• Exceeded Service Level Agreement goals consistently by resolving over 140 problem and 80 incident help desk tickets within designated time frames.• Achieved a 99% “live time” superior application performance by maximizing application and system definition settings.• Optimized Chart Deficiency Tracking module by transitioning workflows from manual to automated in preparation for Inpatient application roll-out.

Responsible for supervising, mentoring, and coaching a staff of 20 improving performance levels in Clinical and Clerical Data Abstracting and Release of Information.• Implemented policies to raise data entry accuracy rates from 95% to 98 % and productivity to 90% across the department.• Won approval at an annual revenue cycle meeting for a suggestion to go paperless that resulted in $1M in annual savings.

Compiled and analyzed data trends to improve data entry accuracy and quality in reporting format. Implemented corrective action plans for at-risk staff members.• Maintained 98.8% data entry accuracy rate for the HIM department through Quality Review Process.• Key participant in organizational committees within Nemours, Certified Super User 2006, PAC Committee, EMR Task Group, and Performance Improvement Project with Hospital Affiliate.

Performed Patient Account Maintenance per standard operating procedures. Reported trends as identified through follow up process.• Consistently exceeded daily and monthly productivity goals.

Collaborated with leadership team in tracking deviations, deficiencies, and discrepancies in operating policies and procedures to ensure product/donor safety. Performed monthly quality assurance audits by observing staff and providing feedback to leadership team ensuring SOP (Standard Operating Procedure) were followed.• Initiated and maintained incident reporting system for significant reportable/non-reportable errors and accidents that resulted in better documentation.

Associate, Health Information Management

Activities and Societies: AHIMA, NEFHIMA

Bachelor, Sociology

Activities and Societies: Sigma Sigma Sigma